SAURABH KUMAR JAIN

Mobile: 088******** ~ E-Mail: aceiti@r.postjobfree.com

JOB OBJECTIVE

Seeking assignments as Business Analysis in Insurance domain with an

organization of repute in IT Sector

PROFILE SUMMARY

. A competent professional with nearly 6 years of experience in:

Business Analysis & Development Insurance Underwriting

Operations Claims Management

Client Servicing Documentation Revenue

Generation

Insurance Specialist Operations & Sales (BFSI)

Risk Management

Strategic planning

. Experience as an Insurance & Business Analyst with solid understanding

as underwriter and claim specialist, in requirements gathering,

business and technical documentation, process flow diagrams and

business process modeling.

. Strong analytical skills to understand the business process,

functionality and requirements and to translate them to system

requirements for BFSI domain.

. As a Business Analyst with strong technical background and good

business sense, I am involved in all the projects with project

stakeholders, SMEs to understand the requirements and specifications

for new applications along with re-engineering the existing

applications.

. I carry a rich experience in full life cycle system development, from

requirements gathering and business case development to rollout and

maintenance using Agile methodologies.

. Experienced in conducting User Acceptance Testing (UAT).

. Domain Experience - Insurance Domain & Banking and Financial Services.

. Specialties: Business Analytics, Project Management, Requirements

gathering including,Systems Analysis and Design, Data Modeling.

. Tools & technology :- UML Diagrams, Agile methodology, Waterfall

methodology, MS Office

. I strongly believe that I am highly motivated team player with

excellent communication, presentation and interpersonal skills, always

willing for challenges and oriented towards achieving project quality

goals.

. Knowledge of

o Software testing methodology,

o SDLC

o Low Level Use Case Diagram

. Team player with strong communication, analytical, interpersonal and

organizational skills

CORE COMPETENCIES

Requirements Gathering:

. Interacting with the client to gather their insurance requirements

. Analysing the feasibility of the requirements

. Discussing the requirements with the insurance provider/Subject Matter

Expert to provide best possible solutions to the client.

Underwriting Operations:

. Handling underwriting operations from stage of deciding whether

applications for insurance cover should be accepted;

. Determining terms after assessing a risk by weighing up various factors

and discussion with specialist in unusual cases.

. Analysing information in insurance applications about applicants and

offering cover;

Claim management:

. Handling claims of the clients with complete documentation process.

. Collecting accurate information and documents to proceed with a claim;

. Building relationships with loss adjusters, as well as other legal/claims

professionals;

. Involvement in loss adjusting activities and in discussions relating to

settlement;

Business Analyst:

. Assessing credit worthiness of customers to provide appropriate facility

after checking client's proposal details

. Rendering sustained services to clients for high ROI, increasing

retention level by achieving quality norms and resolving their issues to

attain high customer delight

ORGANISATIONAL EXPERIENCE

Since Aug'11 Expeditors International India Pvt. Ltd., Gurgaon as

Assistant Manager

Role:

. Functioning as Sole proprietor for operations & business development of

risk management (Marine Insurance) in North & East Region of Expeditors

India

. Acting as Business Analyst in Insurance domain (General Insurance);

functioning as an Insurance Specialist and providing solutions to

customers by recommending them suitable services

. Working as an Underwriter & Serving as a bridge between client &

insurance company for claim processes;

. Facilitating innovative routing & service solutions to add value in

customer's supply chain

Responsibilities:

As an Underwriter:

. Studying Various Insurance Proposals

. Gathering And Assessing Background Information/ Client Requirement In

Order To Effectively Assess The Risk Involved

. Calculating Possible Risk And Deciding How Much Individuals Or

Organisations Should Pay For Insurance (The Premium)

. Computing Results For Appropriate Premiums Using Actuarial Information,

Other Statistics And Own Judgement

. Visiting Potential Customers And Preparing Quotes

. Liaising With Specialists, Such As Surveyors, For Risk Assessment

. Negotiating Terms With Policyholders

. Ensuring That Premiums Are Competitive

. Specifying Conditions To Be Imposed On Different Types Of Policies

. Negotiating With Clients And Drawing Up Contracts

. Writing Policies, Keeping Detailed And Accurate Records Of Policies

Underwritten And Decisions Made

As a Claim Specialist:

. Providing advice on making a claim and the processes involved

. Processing new insurance claims notifications

. Analysing a claim made by a policymaker

. Guiding policyholders on how to proceed with the claim

. Monitoring the progress of a claim

. Investigating potentially fraudulent claims

. Identifying reasons why full payment may not be made

. Ensuring fair settlement of a valid claim

. Ensuring the customer is treated fairly and that the customer receives

excellent service in accordance with industry and company guidelines

Highlights:

. Review of Business Requirement Document (BRD).

. Resolve issues between the client and insurance company related to claim

payment

. Received appreciations from the client (Magnum Aviation) for the timely

delivery of certificates and resolved the same issue with the insurance

company within the given time frame

. Checking the P & L statement for accurate billing flow; keeping focus on

customer retention for revenue growth

. Handling key clients and converting them to global accounts

. Handling a client base of 300 customers in the organization

Sep'10-Jun'11 ING Vysya Bank Ltd., Delhi as Wealth Manager

Role:

. Looked after marketing operations for Banking Products (Mutual Funds,

Insurance, Investments, Loans & FD etc.)

. Resolved queries of existing & walk-in clients as well as their

documentation work

. Handling the client base of 100 key accounts of the branch.

. for product promotions; handled data base collection from Premium Clubs &

in-house activities

May'08-Aug'10 Kotak Mahindra Bank, Delhi as Deputy Manager

Role:

. Looked after marketing & sales of Insurance, Saving Accounts & Premium

Credit Cards

. Focussing on HNI profiles;

. delivered presentations on banking products in B2B segment to Maruti,

KPMG & IBM

. Cleared the discrepancies of customer to ensure smooth operations

CERTIFICATIONS

. IRDA Certified for General Insurance from New Delhi in 2012

. Insurance Agent Certification from New Delhi in 2011

EDUCATION

2008 M.B.A. (Finance & Marketing) from IMS, Ghaziabad

2005 B.Tech. (Computer Science) from U.P. Technical University,

Lucknow

EXTRAMURAL ENGAGEMENTS / ACADEMIC ACCOLADES

. Recognised as PAN India topper in Jan, Mar & Apr '10

. Secured 2nd rank at PAN India in Feb'09

PERSONAL DETAILS

Date of Birth: 11th August 1984

Address: S-146 GF, Uppal South End, Sector-49, Sona Road, Gurgaon

Languages Known: Hindi & English

Marital status: Married

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