Ashley J. Schrauth

**** ****** ** #*, ******, CO 80205 • 512-***-**** • aceipv@r.postjobfree.com

To build a career that offers challenges and growth with opportunities

Objective that will enrich my knowledge and skills while contributing my best to the

organization I work for.

Experience Nanny / Caretaker

May 2013 – Present Denver, CO

• Provide childcare, pet care and house sitting services

Wholesale Accounts Associate & Events Promotions

August 2013 – January 2014 The Humble Pie Store, Denver, CO

• Building relationships with potential vendors

• Account Support and Management

• Promoting pies at events, weddings, and charities

• Managing farmers markets events and handling bank deposits

• Pie delivery to wholesale account vendors

Senior Sales Operations Coordinator

March 2012 – April 2013 NetSpend Corporation, Austin, TX

Account Support and Management

Manage accounts for Liberty Tax and Refund Advantage

Creating and Testing New Debit Card Products

Partner Account Maintenance

Reporting Card Sale and Load Statistics

Managing Escalated Issues

Leader of Partner On-Boarding and Terminations Processes

Maintaining Store Inventory Levels

Project Management

Software Integrations Assistance

Create Training Decks for Partner Employees

Offer Partner Training Assistance

Processing Teller Incentives

Representative for NetSpend at Partner Conventions

Partner Services (Tier I, Tier II, Team Coordinator)

January 2010 – March 2012 NetSpend Corporation, Austin, TX

Team Supervisor

Monitoring Team Agents and Phone Queue Responsibilities and Quotas

Handling Escalated Calls and Partner Issues

Assisting Partner Store Employees

Acting Liaison Amongst Departments and Partner Accounts

Maintaining the Department’s Intranet Information Base

Lead Teller

October 2008 – December 2009 Wells Fargo Bank, Austin, TX

Employee Coaching

Hitting Sales Goals

New Hire Training

Cash Inventory Management

Performing and Passing Audits

Cosmetologist

August 2007 – September 2008 East Town Spa, Milwaukee, WI

Metropolitan State University of Denver, Denver, CO

Education May 2013 - Present

• Studying for BA & MA in Social Work

• GPA 3.92

• National Honor Society 2013

Institute of Beauty and Wellness, Milwaukee, WI

September 2005 – June 2007

Received licensure and completion of 1800 course hours

Overall Program Score: 96%

Columbia College, Chicago, IL

September 2004 – May 2005

Studied for a BA Degree in Graphic Design and Photography

GPA 3.5

Milwaukee Area Tech College, Milwaukee, WI

September 2002 – May 2004

Concentration in Women’s Studies

GPA 3.4

Volunteer Experience Project Angel Heart Denver, CO

Distribution Assistant January 2014 – Present

• Sort and prepare meal deliveries for volunteer drivers to pick up to be delivered

to terminally ill recipients

Goodwill Industries Austin, TX

Donations Intake & Store Support January 2011 – May 2011

• Sorted through donations to be stocked on the floor

• Organized and cleaned store and fitting room areas

Bastrop Animal Shelter Austin, TX

Kennel Attendant April 2011 – June 2012

• Cleaned kennels

• Washed, walked, fed, watered and played with adoptable animals

Qualifications Account and Project Management Experience

Over 10 Years of Customer Service Experience

3 Years Experience of Partner and Internal Department Management

Advanced in MS Office Software

Type 60 WPM

Salesforce Proficient

Can Quickly Adjust to All Company Processes, Tools and Systems

Dependable

Can work independently and efficiently

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