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Customer Service Technician

Location:
Chandler, AZ
Posted:
June 11, 2014

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Resume:

Ariel Heraldez

*** * ****** ***, **** Grande, AZ 85122

Ph 520-***-****

Email: aceip5@r.postjobfree.com

PROFILE

A professional Automotive/Diesel Service Technician with the desire,

knowledge and skills required to diagnose and repair malfunctions in

complete mechanical and electrical systems.

EDUCATION

Universal Technical Institute (UTI) - Avondale, Arizona

Associate of Occupational Studies Degree in Automotive and Diesel

Technology

May 9th, 2008. Training included 2,070 hours in the following subjects:

Automotive Engines & Climate Control Professional Service

Repair Writing

Power & Performance Ia Automatic Truck Brakes and

Transmissions Chassis

Power & Performance Electronic Truck Power Trains

IB Fundamentals

Power & Performance II Electronic Technology Truck Preventative

Maintenance

Fuel & Ignition System Electronic Diagnostic Diesel Engine

Accessories

Drivability and Professional Diesel Engines

Emissions Applications

Automotive Power Advanced Diagnostic Diesel Fuel Systems

Trains Systems

Brakes Automotive Undercar

Success Track Emphasis - 28 hour UTI Specific Training Program that teaches

students Life Skills, Professionalism, Dealership Simulation, Team

Building, Communication and Life Long Learning.

Casa Grande Union High School, Casa Grande, AZ Graduated:

May 2006

TRANSITIONAL SKILLS & TRAINING

Bilingual: English / Spanish

Certified ALLDATA Automotive Information Specialist

Ford Technical Customer Handling

Automotive - 3 years

AWARDS

UTI Student of the Course: Course 25 (Professional Applications)

UTI Excellent Attendance

UTI Director's Honor List

CERTIFICATIONS

ASE Certified- Electrical

EPA Certified Section 609

Ariel Heraldez

Page 2

EMPLOYMENT

Artistic Paver Mfg, Casa Grande, AZ 07/10-

Present

Press/Grinder Operator/ Maintenance Technician

Responsibilities: Operate table rotation press, batch mixers, and conveyor

belts; ensured level of materials in inventory were at standard levels

depending on production runs; Inspected and maintained all parts of

machines daily; Operate grinding machines and inspected product coming off

line was within specs, i.e. thickness, edges, corners; ensured product met

customers/employers standards; Operated and maintained various types of

machines and equipment including palettizers, string machines, packaging

equipment, and fork lifts; maintained a clean, safe and pleasant work area

Tune and Lube, Casa Grande, AZ 02/09-07/10

Auto Technician

Responsibilities: sold automotive services; scheduled service appointments;

generated estimates and repair orders; provided excellent customer service

and ensured customer's/ employers needs were met; ensured vehicles were

cleaned and presentable for customers; maintained a professional

appearance; maintained and ensured a clean, safe and pleasant work area;

performed mechanical repairs on vehicles, including Asian and European

imports, as well as domestics; helped and assisted other technicians with

repairs; completed work in a timely and efficient manner.

Bretons Speed Shop, Scottsdale, AZ 06/07- 02/09

Auto Technician

Responsibilities: sold automotive services; scheduled service appointments;

generated estimates and repair orders; provided excellent customer service

and ensured customer's/ employers needs were met; ensured vehicles were

cleaned and presentable for customers; maintained a professional

appearance; maintained and ensured a clean, safe and pleasant work area;

performed mechanical repairs on vehicles, including Asian and European

imports, as well as domestics; helped and assisted other technicians with

repairs; completed work in a timely and efficient manner.

Stanley's Service Center, Phoenix, AZ 06/06 -

05/07

Lot Attendant / Lube Technician

Responsibilities: Greeted customers; attended to personnel in sales

department; maintained new and used vehicles in lot; ensured all vehicles

are filled with gas; installed disposable seat covers, paper floor mats and

ID tags in all service vehicles, ensured vehicles were detailed, cleaned

and presentable for customers; organized, moved and prepped cars around

lot; preformed lot maintenance; performed lube, oil and filter changes;

completed work in a timely and efficient manner; ensured vehicles were

cleaned and presentable for customers; maintained a professional

appearance; maintained and ensured a clean, safe and pleasant work area;

provided excellent customer service and ensured customer's/employers needs

were met.

Wendy's Restaurant, Casa Grande, AZ 11/04 - 12/05

Cook / Cashier

Responsibilities: Took food orders; prepared and cooked food; ensured food

was expedited on a time; stocked shelves and coolers; operated cash

register; maintained and ensured a clean and safe work area at all times;

operated register; ensure customer's needs are met and provided excellent

customer service.

REFERENCES

Available upon request



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