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Customer Service Manager

Location:
United States
Posted:
June 11, 2014

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Resume:

BAILEY R ADAMS

**** ******** ** ******, ******, TX 75115 H: 601-***-**** aceioh@r.postjobfree.com

Summary

OBJECTIVE: To obtain a position where I can maximize my working experience and training

in customer service, marketing/promotions, and business relations.

SUMMARY OF QUALIFICATIONS: Hard work driven, hands on professional, very energetic, with a

successful record of accomplishments. I have years of experience in management, book keeping,

financing, company marketing and promotions, and merchandising. Experienced in health care,

sound and communications, public relations, shipping and receiving, and customer service

focusing on providing clients with the highest quality service. I am a strong leader with excellent

communication skills, and a team player that pays close attention to detail.

Highlights

Microsoft Word, Outlook, Cakewalk Sonar,

Protool, Customer service oriented, Strong

attention to detail, Responsible and

reliable, Troubleshooting, Excellent problem

solver, Self starter, Electronics expert

Accomplishments

Responded to and resolved an average of 5 field service requests per day. Spear headed successful

marketing and promotional projects which resulted in business increases for a number of companies.

Experience

Premise/Wire Technician May 2013 to March 2014

Explained company offerings to promote products and services to clients.

Supervised equipment returns, including obtaining all relevant data.

Installed and removed Uverse systems, including pulling wire, devicnation and

mounting back boxes.

Carefully explained all aspects of running the cable system to customers.

Documented and reported each installation in company log book

Examined systems to locate problems such as loose connections and broken

insulation..

Installed and pulled horizontal station cables and backbone riser cables.

E ngineer/Production Manager/Marketing Manager Jan 2002 to Current

TraXtar Records, LLC Jackson, M S

Produce, Engineer, and edit Music

Commercial Advertisement

Explained company offerings to promote products and services to clients..

Directed strategic initiatives to achieve growth and development

Executed integrated advertising campaign across multiple media channels..

Increased profits by developing, initiating, and managing Traxtar

Initiated programs that standardized employee training and led to increase in

customer satisfaction by 12%.

Artist Management and Development. Helped Build and develop skills needed to succeed in the music industry.

Marketing and Production Manager April 2012 to

Current BDAY Radio / Titan Broadcasting – Jackson, MS

Developed Advertising and Marketing strategies used to promote clients for radio

advertisement

Engineered production on all radio and television commercials

Managed promotional groups during onsite events, making sure advertisement was

effectively carried out.

Consulted clients on different marketing, promotions, and advertisement ventures

E ducation

95

Jackson State University M S

Coursework in Business, Communications and Management

M ass Communication/Broadcast Production 1998

Jackson State University M S

Coursework in Business, Communications and Management

Business Management

Hinds Community College Raymond, M S

Coursework in Business, Communications and Management

High School Diploma

Jim Hill High School M S

Top 20% of class



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