Sandra Acuna Celaya

*** * ************ ** ******,AZ 85714 Tel: 520-***-****

Objective : To obtain a job as a Customer Service Representative where I can

demonstrate my knowledge and skills in a professional and safe environment.

Work Experience :

Oasis Frui t Cones, Tucson AZ

F rom=03/2014 To=Present Fast Food Restaurant, Variable menu of iced fruit cones,

banana splits, sundaes, as well as sodas and water, held accountable for cleaning the store,

sanitation due to health department regulations, also held accountable for doing inventory.

Child Care Services, Tucson AZ

From=11/18/2013 To=03/2014 Taking care of 2 children, a 10 year old and a 7 year old,

children of the Director of Housekeeping at the Ritz-Carlton Resort. Did housekeeping as

well as meal preparation, took them to karate and piano lessons.

Advanced Call Center Technologies, San Luis AZ

From= 07/2010 To= 11/2012 Did inbound calls for AT&T, Assisted Customers with billing

questions regarding their home telephone bill in a t imely, professional and friendly manner,

a fter successfully assisting customers through fi rst call resolution, had the opportunity to

u pgrade services available in their area such as High Speed Internet, TV service as well as

cell phone service.

Oasis Frui t Cones, Tucson AZ

F rom=02/2005 To=09/2007 Fast Food Restaurant, Variable menu of iced fruit

cones, banana splits, sundaes, as well as sodas and water, was held accountable for doing

i nventory.

TCIM Services, Tucson AZ

From=11/2006 To=03/2007 Did inbound calls for Qwest the telephone company, Assisted

customers with long distance service, billing questions regarding their long distance

charges, also assisted Spanish speaking customers with upgrading their services such as

T V and home telephone service.

Education :

Apollo College From= 01/2005 To=12/2005 Certified Massage Therapist

Pueblo H igh School From=08/2000 To=05/2004 H igh School Diploma

Skills:

Computer li terate 40wpm, word, excel, power-point

L anguages:

English and Spanish

Contact this candidate