Customer Service Representative
Resume:
Angela Pastore
Email: aceiku@r.postjobfree.com
Skills
Microsoft OutLook Excel Avaya Computer Management
Word Telephone Application
Adobe Adobe Adobe HTML CSS Type 50 WPM
Photoshop Dreamweaver Flash
Exceptional organization, communication, written and verbal skills
EDUCATION
Licensed Health Insurance Agent (240)
Certified Internet Webmaster,
PC Professor 2002 - 2002
High School Diploma
Christopher Columbus High School New York 1980 - 1984
EMPLOYMENT HISTORY
February 12, 2014 - Present
Employer: Artistry In Mosaics, 901 South Third St, Ft. Pierce, FL 34950
Job Title: Customer Service Representative
Essential Duties And Responsibilities
I am in charge of customer relations. Heavy telephones inquiries. Process
orders accurately. Track orders, provide inventory information and pricing
for distributors, contractors, dealers, and retail. Provide custom job
quotations. Greet and handle walk in customers and sell products. Assemble
sales and marketing materials. Maintain pool permit databases. Updated
website inventory, html, and images. Fulfill special projects as
requested and provide support to president, managers, and outside sales
staff as needed.
August 5, 2013 - December 7, 2013
Employer: Aegis/United HealthCare Campaign, 580 NW University Drive,
Port Saint Lucie 34986
Job Title: Licensed Health Insurance Sales Agent/Customer Service
Representative
Essential Duties And Responsibilities
Contracted with Aegis for United HealthCare to sell Medicare Advantage
Plans and Prescription Drug Plans through open enrollment period of
October 15 - December 7, 2013. Provide full plan information, educate
customers in regards to plan details and health coverage. Actively
listen and interpret customer needs while gathering pertinent
information to accomplish client and company goals. Ability to comprehend
detailed insurance policies and verbally convey information in a way that
customer can comfortably understand policies.
January 17, 2011 - April 9, 2013
Employer: NationsHealth (Now named Convey Health Solutions), 4180
Okeechobee Road, Fort Pierce, FL
Job Title: Customer Service Representative
Essential Duties And Responsibilities
Manage orders to ensure on-time delivery for existing recipients of
Medicare Part B supplies. Answer questions and resolve issues for
inbound calls, including standard billing issues, new orders, and
reorders. Outbound calls for reorder of supplies. Able to probe and
listen thoroughly while gathering pertinent details to accomplish client
and company goals. Provide answers for products, services, shipments, and
any customer inquiries in a clear, concise manner. Maintain a helpful,
friendly presence and give full attention to ensure proper and accurate
communication with consumer. Initialize and complete enrollments with
new clients for Medicare Part B program. Accurately process data sent by
mail or provided by telephone for reorder. Maintain a working knowledge of
all current products. Verify medical insurance coverage for customers
interested in purchasing medical supply products. Verify insurance through
online provider websites. Verified doctor's orders by calling doctor's
offices to verify diagnosis codes, insulin dependency, testing frequency.
From August 1, 2012 - December 7, 2013 While working under NationsHealth, I
was borrowed by Bravo/Cigna for Annual Enrollment Period to sell Medicare
Advantage Plans. Providing Enrollment and Customer service for Special
enrollment periods and Initial enrollment periods for Medicare Advantage
Plan recipients.
April 2001 - January 2011
Employer: Karim Technology, 1422 Shirley Court Lake Worth, FL
No telephone number available. Company has since closed.
Job Title: Customer Service Representative/Web Designer
Essential Duties And Responsibilities
Respond to incoming calls and e-mails. Consult and communicate the creation
through completion process of the web site. Create client side interface,
graphics, links, and design. Write HTML and Cascading Style Sheets. Add
text and edit images provided by clients. Implement shopping cart through
the company management system. Solve client issues. Prepare contracts.
Collect payments and maintain records.
Contact this candidate