LaKishia M. Clough

*** *. **** ****** *** Angeles, CA 90044 aceike@r.postjobfree.com 323-***-****

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Seeking a position as: Office Associate

Profile

Experienced professional with over 17 years of knowledge and experience in customer

service, accounting, and business administration.

Professional Strengths

Business Accounting Peachtree Accounting Office Administration

Customer Service Skills Microsoft Office Applications Interpersonal

Skills

Professional Education and Accomplishments

Chase College, Computer Accounting Certificate, Graduated 1998

West Los Angeles College, Business Administration Major

Professional Experience

Customer Service Representative

Henkel/ Schwarzkopf,

12/2011 04/2013

• Provided Sales Support for Major Beauty Care Distributors. Process purchase orders in SAP via EDI or email

for Major Beauty Chains such as ULTA Beauty Care, Beauty Services Group in Seven States, Salon Centric in

the Midwest and East Coast States as well as Overseas Freight and Trade accounts.

• Interacted with Vendors, Suppliers, the Warehouse Team, logistics & Supply Chain daily to assure on time

delivery.

• Responsible order tracking, pricing, new item set up in a timely fashion. Responsible running reports daily for

forecasting to maintain inventory at all times.

• Process monthly promotion orders; Processed RA’s, credits & debits. Processed credit card payments.

• Handled incoming calls regarding inquiries, customer account updates. Resolved customer complaints.

• Responsible for answering questions regarding products and services, while providing excellent customer

service.

• Assist with Marketing Events.

• Responsible for meeting and exceeding sales goals. Worked daily with Hair Salons & Spas as well as

Independent Licensed Stylists.

Accounting Administrative

09/2010 12/2011

CURE, Los Angeles, CA.

Maintain an orderly accounting filing system.

Ensure bank reconciliations are complete.

Process payroll in a timely manner.

Coordinate the preparation of the corporate annual reports.

Customer Service Representative

01/2006 09/2010

LegalZoom.com, Inc. Los Angeles, CA.

Assisted customers with inquires regarding personal services, including divorce and small claims.

Analyze and interpret the needs of customers and offer solutions.

Manage complaints to ensure customer satisfaction.

Formulate new department procedures.

Customer Service Office Assistant

09/2000 4/2005

C & W Maintenance. Los Angeles, CA.

Responsible for distributing letters and notices to customers and shareholders.

Answered queries and supplied information to callers.

Provided assistance to staff members.

Responsible for maintenance, upgrade and development of data collection system of the company to

satisfy the required standards.

Personal Assistant

05/1998 09/2000

New Millennium, Los Angeles, CA.

Coordinate employer’s calendar and schedule appointments.

Organized and maintained project files for current and completed events.

.Responsible for accounts payable.

Completed errands and personal shopping

Administrative Supervisor

05/1993 05/1998

Turner Entertainment Co. Los Angeles, CA.

.Provided supervision to administrative support staff.

Maintained information desk and lobby are materials

Coordinated with various departments to maintain informational directories.

Answered and routed over 100 incoming calls daily.

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References and Documentation Available Upon Request

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