Dana Rainey

Old Hickory, TN

aceik2@r.postjobfree.com - 615-***-****

Organized, independent worker with strong time-management skills

Knowledge Base:

*Planning/coordinating *Fast learning

*Detail oriented *Excellent verbal communication

*Critical thinker *Troubleshooting skills

*Well organized *Dedicated to process improvement

*Able to work independently *Perform well in high demand, fast paced environments

*Multi-tasker *Client/Patient Satisfaction

WORK EXPERIENCE

Patient Care Advocate

M2G Medical Management LifeWatch Pharmacy - Nashville, TN - September 2013 to February 2014

Maintained inbound/outbound phone queues in a call center to assist patients, pharmacists, pharmacist

technicians, and provide accurate detailed secured information, to coinside with the patient's needs. HIPPA

certified. Diligently multi-tasked to ensure proper procedures measured to secure PPI(patient personal

information) at all times to all sources in, and out of the company. Scheduled shipments of patient's medication

to arrive in a promised timely manner, to meet health needs. Provided positive reflections in all areas

consistently, and diligently to excel, and meet criterias needed. Effectively control the release proprietary and

confidential information for general patients lists.

Kitchen Staff/Cook

Sonic Drive In - Old Hickory, TN - July 2007 to September 2013

Maintained high standards of customer service during high-volume, fast-paced operations;

Communicated clearly and positively with co-workers and management; Followed food safety procedures

according to company policies and health and sanitation regulations; Cut and chopped food items and cooked

on a grill or in fryers; Prepared quality products while maintaining proper food safety practices, portion control

and presentation within service goal times; Diligently restocked work stations and display cases.

Receptionist/Assistant

Downard & Associates, Attorneys At Law - Nashville, TN - August 2012 to May 2013

Properly direct inbound calls in phone queues to improve call flow; Provide accurate and appropriate

information in response to claimant inquiries; Maintain up to date records at all times; Enter all records, updates,

etc into Prevail Programming System; Review and provide comments on the adequacy of documents and take

necessary steps to cure any deficiencies added to Prevail System; effectively control the release proprietary

and confidential information for general client lists; Investigate facts and law of cases using pertinent sources

to determine causes of action and to prepare cases; Gather and analyze research data regarding statues,

decisions, legal articles and codes from Prevail System

Stockroom Leader/Sales Associate/Manager

Goody's - Hermitage, TN - July 2004 to November 2007

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security

practices; Computed sales prices, total purchases and processed payments; Assembled product containers

and crates; Processed all merchandise for proper sales floor advertising; Store janitor, daily cleaning

procedures; responsible for applying theft security devices to merchandise; Described merchandise and

explain operation of merchandise to customers; Head cashier; responsible for daily bank deposits.

Dock Worker/Courier

DHL Express - Nashville, TN - January 2005 to March 2007

Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery

vehicles, ships and containers and other equipment; Sorted cargo before loading and unloading; Staged

final products for shipment; Responsible of correct routing of all inbound/outbound mail/freight; Made sure

that products were produced on time and are of good quality; Courier for business/residential route; Proper

scanning/routing of all parcel; Proper time-line requirements met.

EDUCATION

Hunters Lane Comprehension High School - Goodlettsville, TN

2000

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