678-***-**** vivianhinchey@gmai

Cel l.

*** ****** **** ********.***/vhinc

Drive. hey

Murfreesboro,TN

37128

Vivian L. Keeton-Karst

Objective Pursuing a rewarding and challenging position, where

my talents and experience may be utilized to increase

profitability within a company.

I am available and anxious for relocation.

Experience 2012-Present Hawthorne

Residential Partners, LLC Kingsport, TN

Community Manager

Oversee, monitor and methodically manage a 320-unit,

conventional housing apartment community that has

been undergoing renovations.

Train, motivate and lead a team of 8 Leasing

Personnel and Maintenance to achieve company and

investor goals and objectives, while practicing

ethical and legal business practices.

Create and implement strategic Marketing Plans

designed to generate qualified prospects.

Maintain and audit resident lease files to ensure

accuracy and order of information.

Integrate monthly internet promotional ideas into

daily leasing to achieve steady incline of occupancy,

economic occupancy, and revenue.

Inspect and follow up completed work orders, resident

requests, and completed make readies to guarantee

100% resident satisfaction.

Set daily, weekly, and monthly goals for the team to

keep them motivated.

Create an annual budget to successfully lead my team

in the direction that my owners, investors, and

management company expect.

Monitor the traffic to guarantee that follow up

procedures are completed in a timely fashion.

Organize monthly social events to ensure that our

residents are experiencing our company's "Live It"

vision.

Achieved the monthly budgeted occupancy goals every

month that I have been manager of my property.

Exceeded monthly income goals and increased the

revenue by 8% every month that I have managed my

property.

2002-2012

Ram Partners, LLC Atlanta, GA

Property Manager

Conducted all business in accordance with company

policies and procedures, Fair Housing, Americans with

Disabilities Act, Fair Credit Reporting Act, and all

other laws pertaining to apartments.

Assisted in the formulation of the property budget.

Employed budget as the primary tool for staying

within budgetary guidelines throughout the year.

Ensured that all rents were collected when due and

posted in a timely manner.

Performed evictions, utility shut-offs and landlord

liens as required on delinquent rents.

Maintained constant vendor/contractor communication

concerning work scheduling, billing, and certificates

of insurance

Hired, terminated, trained, motivated and supervised

all on-site staff in order to achieve operational

goals. This included new employee orientation, annual

performance reviews, timecard review and approval,

and enforcement of employment policies and

procedures.

Conducted ongoing training with office staff; e.g.

leasing paperwork, workplace safety, etc.

Ensured that lease files were complete, accurate, and

properly executed.

Maintained records on all aspects of management

activity on a daily, weekly, and/or monthly basis.

Submitted required reports and forecasts to the

corporate office on a daily, weekly and/or monthly

basis.

Maintained positive customer relations with current

and prospective residents.

Initiated and implemented policies/procedures to

address resident concerns; e.g. service requests,

noise complaints, etc.

Maintained an awareness of market conditions and

trends.

Acquired a clear understanding of NOI, ROI, and cash

flow. Remained well grounded in property financial

analysis.

Procured complete understanding of Fair Housing.

Enjoyed a basic understanding of human nature and

what motivates different personality types.

Employed a thorough understanding of apartment rent

collection procedures.

2001-2002

Apartment Home Properties Duluth, GA

Property Manager

Oversaw maintenance and office staff

Implemented marketing strategies

Created annual budgets

Prepared weekly reports and monthly financial

projections

2000-2001 Place

Collegiate Properties Morrow, GA

Property Manager

Served as liaison between Clayton Place Apartments

and Clayton State University.

Implemented solutions to resident concerns.

Assisted in creating Policy and Procedures that were

incorporated through-out the company.

Maintained positive relations with city and college

officials.

1999-2000 Community Living Concepts

Atlanta, GA

Resident Manager

Maintained accurate and efficient accounts.

Supervised 2 office personnel and 4 maintenance

personnel.

Promoted positive resident relations for a 300-unit

apartment complex.

Marketed community to meet high occupancy.

Education 1993-1996 Northeast State Technical Community

College Blountville, TN

Business Management and Accounting.

Skills OneSite, ESite, Efinancials, AMSI Dos,

RentRoll, BCL, Yardi, Excel, Word, Social

Media Websites, Microsoft Office

Awards Recognized as "Property of the Year" 2009

for the Georgia Region.

Received "Spirit Award" which is top

honor for corporate participate in RAM projects.

Income growth ranged from 5%-8%

during 2005-2010.

Assisted in multiple due diligence

and takeovers

Traveled to assist with training of

new Property Managers.

Assisted with troubled assets and

properties with occupancy problems.

Awarded top honors for collections

for Atlanta Food Bank food drive.

Awarded company's "Live It" Award in

2013.

Contact this candidate