Jennifer Aven

Arvada, CO. *****

720-***-**** Hm

303-***-**** Cell

Email: aceiix@r.postjobfree.com

Career Objective

To maintain a long term position within a company utilizing my skills in IT work including networking, connectivity,

hardware, software, and all other aspects of system support.

Technical Overview

DOS, Windows 95/98/ME/2000/NT/XP/Vista/WIN 7, Windows 2000/2003/2008 Server, Macintosh9/OSX, TCP/IP, DNS,

VPN, Active Directory, Altiris, SMS, SCCM, Exchange, Live Communicator, Lync, VOIP, Vmware and Virtual Machine,

Backup Exec, Blackberry, Symantec Ghost, Remedy, Heat, Office products

Installation and configuration of harddrives, memory, NICS, video and sound cards, disk drives, cd/dvd drives,

motherboards, and processors of desktops and laptops/servers.

Extensive experience working within ticketing systems maintaining and meeting SLA’s while managing priorities.

Education Diploma Irving High Attended Northlake College Attended Computer Learning Center Received A+.

Working towards MCSE/MCSA CCNA/CCNP.

Professional Overview:

Farhenheit I.T. @Teletech– May 2014-Current

Windows 7 M igration project. Using VDI’s and SCCM to deploy images and install

software. Project is contractual and will end.

Automotive Avenues – May 2013-Nov-2013

Local IT/ -Desktop Support – Receive t ickets for hardware, software, VOIP phone, printer

issues, email etc from sales and customer service departments for an auto dealership. Also

work with Dell for broken machines/failed parts and replace as needed.

Unisys Corp @ Amgen Aug 2011-Oct-2012

Local IT/ -Desktop Support – Daily tasks include receiving t ickets through ISM regarding

issues with all software, hardware, connectivity, VPN, SCCM downloads, pertaining to user

l aptops and desktops. Maintaining system refreshes, warranty control, hardware

replacements, etc.

Coordinate with outside vendors, regional technical specialists, and outside helpdesk to

research and investigate failures of hardware and software.

Lionbridge Technologies Nov 2007-Aug 2011

Local IT/ -Desktop Support- Performed IT duties including deployment, imaging, and

maintenance of workstations and laptops, server maintenance, network connectivity, user

maintenance, software and licensing, setup of vir tual machines, remote maintenance and

support, VOIP, VPN, blackberry’s, backups and de-archives of projects on a 24/7 basis. Also

supported parallel systems using MACX and Windows based OS’s in an AD environment.

CSC Computer Sciences Corp May 2006 Oct 2007

Service Desk-Supported Textron business units such as: Bell Helicopter, Cessna Aircraft,

Textron Financial Corporation, Textron Fasteners, Tempo/Greenlee/Kautex in regards to

network/internet connectivity, (LAN/WAN, VPN, Wireless, Dialup), Hardware/Software of

a ll types, peripherals and printers, etc. in a call center environment.

Northrop Grumman April 2005-April 2006 Desktop Support- Supported all NGIT

employees both at Dallas location and remotely from Dallas location. Deployment of

desktops and laptops using ghost as an imagery tool, while t roubleshooting all hardware

and software related issues of and pertaining to Active Directory, Domain issues, Office

issues, VPN, Windows issues, installation of software remotely using netmeeting,

B lackberry’s, administrative access r ights and back office support. Setup new equipment

i ncluding monitors, desktops, laptops, printers.

City Of Arlington, TX December 2004-March-2005 Field Technician/Desktop Support-

Supported all city employees in relation to desktops and laptops, networking issues, printer

issues, software issues.

The Planet August 2002-December 2004 Dallas, TX NOC Technician-Monitored systems for

a web hosting company. Received calls in a NOC pertaining to hosted systems having

issues; took crash carts to systems to resolve issues. Monitored alert screens within NOC.

Stream Intl. November 1998-June 2002 Carrollton, TX Technical Support- Supported

@home cable modems and connectivity. Also supported dial up. Supported all versions of

W indows.

Microsoft June 1995- January 1998 I rving, TX Desktop Engineer Dial-up support for MSN

d ial-up.

References upon request

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