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Customer Service Manager

Location:
United States
Posted:
June 10, 2014

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Resume:

John Stevens

** ******** *****, **********, ** 06605

H: 203-***-**** C: 203-***-**** e-mail:

aceiit@r.postjobfree.com

SUMMARY

Treasury Manager with extensive experience in domestic and international

treasury/banking operations and software platforms, derivatives and FX.

Consultative and interpersonal skills utilized at all levels with an

ability to assess and execute new processes. Strengths include: Integrity,

diligence and focus with emphasis on real cost savings to the organization.

PROFESSIONAL EXPERIENCE

Treasury Consultant

Omnicom Capital, Greenwich, CT

2013 - Present

Media Company - Revenues of Approx. $14 Billion

Temporary Consulting Position - Corporate Treasury

. Converting AP paper checks to ACH wires and credit card payments for all

250 agencies. Currently, 60 thousand AP checks are produced and mailed

each month. At the conclusion of this project the company will realize in

excess of $1.5 million in bank fee savings.

. Completing implementation of Chesapeake (Smart Analysis) bank fee

software. Developing custom reports and pivot tables to review 200+ bank

accounts and fees each month. Reviewing fees per service code with each

bank for further reduction in costs.

. Reviewing global Purchase and Travel card program in relation to the AP

project to maximize card rebate to further reduce costs. Approximately

$200 million dollar program in spending globally between Purchase and

Travel cards.

Harman International Industries, Stamford, CT

2012 - 2013

Manufacturing - Revenues of Approx. $3.8 Billion

Temporary Consulting Position - Corporate Treasury

. Implemented Dodd Frank Compliance process for FX and Swap trades - ISDA

Protocol.

. Worked with IT2 Treasury Workstation. Assisted with design and

implementation of custom reports.

. Bank Fee Analysis. Created custom spreadsheets for previous twelve months

of data to analyze and identify trends and opportunities to reduce costs.

Realized actual savings of $42K.

. Established new Bank Accounts (both domestic and international) as needed

for ongoing operations.

. Assisted UK/German Treasury operations as designated "back office"

personnel.

. Responsible for Derivative Footnote for SEC Reporting, and Short Term

Investment Report for month end closings.

. Managed the quarter end global bank account cash reconciliation audit.

Neopost USA, Milford, CT

2010 - 2011

Manufacturing / Finance Company - Revenues of approx. $1.3 Billion

Manager, Financial Administration & Treasury Department - Downsized in Nov

2011

. Managed a financial administration department of 8 individuals for 250K+

customers & 4 billion in annual postage.

. Implemented Kyriba Treasury workstation. Created cash flow and

forecasting reports, developed wire templates for CFO & Controller.

. Established new department policies, procedures and controls for SAS70

audit to be compliant with Sarbanes-Oxley.

. Began implementation of Metafile - a paperless filing system that would

reduce costs by $50K and improve audit efficiencies within my department.

. Created monthly department report to measure volume and types of calls,

faxes and e-mails. Report was used to monitor patterns and improve

overall customer service experience resulting in policy and procedure

changes to reduce customer calls and increase productivity.

. Motivated, coached and developed staff to keep department focused and

customer base happy.

J.Stevens

Page 2

Ravago / Muehlstein, Norwalk, CT

2006 - 2010

Plastic Polymers Resale/Distribution and Manufacturing - Revenues of

approx. $3 Billion

Manager, Treasury Operations - Position Relocated to Orlando Florida

. Managed a Treasury Department of three professionals which oversaw a

combined debt portfolio of securitization of receivables, term loan,

multi currency loan and borrowing base revolver loan of $1.4 billion at

its peak.

. Closed 30+ bank accounts and worked with colleagues to streamline the

treasury process. This created a realized annual cost savings of

approximately 400K+.

. Reviewed processes to pay vendors via ACH wire with remittance advice

online replacing paper checks. Designed to improved forecasting and

further reduce annual administrative costs by approximately $50K.

. Developed and established both short and long term rolling forecasts.

. Maintained banking relationships for both Domestic and Latin American

entities.

. Oversaw the day-to-day cash operations and the monthly borrowing base

calculation for Citibank. Managed bi-annual Citibank audits for

securitization and borrowing base calculation.

. Reviewed and adjusted accordingly the monthly balance sheet hedging for

Canadian Dollar and Euro exposures.

. Coordinated with corporate legal counsel on global insurance coverage

including, marine liability and property coverage.

. Responsible for monthly interest expense calculations and credit facility

covenants.

. Worked closely with Citibank-2007 and Wells Fargo-2010 structured

refinance deals. Consulted and coordinated all schedules and exhibits

with legal counsel. Responsible for Due Diligence.

Hitachi Capital America, Corp., Norwalk, CT

2004 - 2006

Financial Leasing Company - Revenues of approx. $500 Million

Treasury Manager

. Oversaw the efficient management of the company's cash and operations.

Ensured the timely provision of resources necessary for sustaining the

company's ongoing activities. Managed $650 million debt portfolio

consisting of commercial paper (CP), bank loans and euro medium term

notes (EMTN's). Maintained local bank relationships for CP and bank loans

as well as foreign bank relationships in London for Hitachi's EMTN

program and JPY currency swaps.

. Created and maintained the SOX narrative for treasury related functions.

. Managed month end close for all treasury entries in Great Plains.

Utilized FinCad for all derivative calculations.

. Maintained and negotiated all of the legal banking documents, including

bank signature documents, ISDA agreements for JPY currency swaps,

commercial paper program and euro-medium term note documentation.

Sungard Treasury Systems, Stamford, CT

2000 - 2004

Technology Company - Revenues of approx. $5.1 Billion

Senior Treasury Specialist & Consultant for ResourceIQ2 Treasury

Workstation Software

. Head consultant for 38 Fortune 500 corporations using Sungard's

ResourceIQ2 treasury workstation software. Troubleshooted treasury /

financial issues with clients, as well as, configured and wrote custom

programs as needed for corporate clients on a consulting basis.

Occasionally traveled to client locations for implementations or

training. Consulted clients on "best practices" for treasury processes as

related to the software.

. Managed expectations and built relationships for a client support fee

base of approx. $2 million dollars per year. Passionate about providing

the best service to my clients. Won the "President's Award" for

outstanding customer service.

. Facilitated all northeast training. Exceeded expected earnings for

consulting fees for 2003 & 2004

Pitney Bowes Credit Corp, Shelton, CT

1999 - 2000

Senior Treasury Analyst

. Created a monthly debt report for senior management that analyzed the

driving factors for the monthly change. Performed analysis using macros

and custom links in Excel, reducing report production time.

. Implemented PBCC's Treasury Workstation (Selkirk Treasury Manager). This

system saved PBCC approx. $100,000.

J.Stevens

Page 3

Fortune Brands, Inc., Old Greenwich, CT (Company relocated to Chicago)

1994 - 1999

Senior Financial Analyst, International Finance Department

(1998 - 1999)

Financial Analyst, International Finance Department

(1996 - 1998)

Operations Analyst - Shareholder Services Department

(1994 - 1996)

. Implemented "Shareholder Direct", which realized bottom line savings of

$160K per year .

. Managed monthly Netting System

. Executed FX trades over the phone and through banking systems for hedging

program.

. Responsible for Canadian Bank Pooling Operations for several Canadian

subsidiaries.

RXR Capital Management, Inc., Stamford, CT

1992 - 1994

Commodity Trading Assistant - Series 3 Trading License

EDUCATION

Sacred Heart University, Fairfield, CT

University of Connecticut, Storrs, CT

MBA - Finance - GPA 3.8

B.A. Economics, Cum Laude - GPA 3.7

SOFTWARE

Microsoft Excel (w/macros),Word, PowerPoint, Siebel Case Management,

Crystal Reports, Access, SQL Server

Banking/Treasury Software

IT2, Kyriba Treasury Workstation, Sungard Quantum, Great Plains, Info-Lease

Citibank- CitiDirect / Worldlink, Royal Bank of Canada - CashCommand,

Chesapeake-Smart Analysis, Sungard Resource IQ2, Sungard Smartpoll, JP

Morgan/Chase Access Banking Software, FinCad, Wells Fargo, JD Edwards.

OTHER INTERESTS

Licensed US Coast Guard Captain Master Inland/ Aux. Sail-100 tons. Sailing,

Running, Biking, Kayaking, Exercising, Woodworking, Scuba Diving.



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