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Customer Service Manager

Location:
Montgomery, AL
Posted:
June 10, 2014

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Resume:

ADONICA

L. SIMPKINS

*** ********* ***** ********** ** 36117

Cell:

334-***-****

Email: aceihn@r.postjobfree.com

Security

Clearance: Secret

OBJECTIVE

To obtain a career where I can best use executive leadership and management

experience with a dynamic company

SUMMARY OF QUALIFICATIONS:

. 13 years of successful administrative/executive support working well

independently

. Strong planner/problem solver who readily adapts to change and exceeds

expectations

. Strong interpersonal and communication skills

. Able to juggle multiple priorities and meet tight deadlines without

compromising quality

. Remain calm and work well under demanding conditions; attention to detail

EDUCATION:

B.A. Social and Criminal Justice, Ashford University, Clinton IA

A.S. Information Management, Community College of Air Force, Montgomery AL

EXPERIENCE:

Registrar/Student Administrative Support Dept. Air Force May

2010- Present

. Provide administrative services/assistance in support of over 3000

students and 45 staff members; experience with clerical tasks:

maintaining calendar, event management, executive support, travel

coordinator, public speaking, sorting mail, records management

. Provides customer service support via phone and email; front desk

reception

. Alternate International Military Student Officer for security cooperation

program

. Inputs, reviews, and validates allocations/quotas using automated

information systems; registers students and maintain accountability of

students prior to/during the course

. Utilizes multiple software programs to produce reports, talking papers,

or oral presentations;

prepares recurring and nonrecurring correspondence and reports;

proofread/edit and ensure

documents are in correct

format

. Researches records and student files in order to obtain and disseminate

information in a timely manner

. Analyzed 500+ student medical profiles; processed eligible members into

respective fitness groups

. Generated certificates/letters for award winners/nominees; imparted

memento of top performance; increased motivation

. Coordinated travel itineraries for 300+ students; catered return travel

arrangements worldwide

. Records Management champion; developed section file plan; students'

privacy top priority; zero Privacy Act incidents

. Liaised with Air Force Reserve Command & Air National Guard leadership;

ensured student slots filled/loaded; allowed for total force presence at

schoolhouse

Knowledge Operations Manager/Registrar U.S. Air Force Feb 2005-Mar 2010

. Handled multifaceted clerical tasks (e.g., filing, records management,

distributing mail, and collecting money); coordinated travel

arrangements, quickly became a trusted assistant known for "can-do"

attitude, flexibility and high-quality work; provided support for 30

staff members

. Expertly managed two Government Purchase Card accounts valued $120K

annually

. Supervised/led four personnel to effective and efficient job knowledge

qualifications

. Event planner; organized seven graduation ceremonies; ensured meals for

3,500 students/DVs/guests; received recognition by distinguished visitor

. Efficiently managed graduation banquet meals process; ensured accurate

tracking for 1,700 guests/$40K costs

. Hosted 10 graduation speakers; created itineraries including lodging and

seating arrangements; all flawless events

. Functional Area Records Manager and Records Custodian-maintained file

plan and conducted inspections to ensure records were compliant

. Briefed 182 students on graduation duties/responsibilities; assured

smooth transition during

high profile event

Customer Service/Information Manager U.S. Air Force Jan 2001-Feb

2005

. Provided administrative support for over 450 personnel; answered multi-

line/switchboard phone, worked with minimal supervision, performed

secretarial duties, and distributed mail

. Ensured personnel were notified and scheduled for dental and urinalysis

appointments

. Established and maintained offices of records; Applied file cutoff

procedures/disposed of and retrieved records; Operate and managed a

record staging area for inactive records storage

. Complied with Privacy Act (PA) and Freedom of Information Act (FOIA)

procedures by safeguarding information; Provided PA, FOIA, and records

management training.

. Typed memorandums, proof-read documents before going into the Executive

Officer's office

. Maintained civilian time cards for five personnel as the Commander's

secretary

REFERENCES: Available upon request

Skills: Microsoft Office Suites, Publisher, CITRIX/MILPDS, Type 65 WPM,

Executive Administrative Assistant, Secretary, Registrar, Supervisor



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