DAVID J. RODRIGUEZ

646-***-**** ? aceih3@r.postjobfree.com ? 378 Hawthorne Avenue #2

Yonkers, NY 10705

Innovative professional with proven ability to establish and maintain

rapport with clientele by utilizing superb interpersonal and communication

skills.

SKILLS SUMMARY

. Technical: MS Word, MS Excel, MS PowerPoint, Client

Relationship Management

. Languages: English, Spanish

EDUCATION

STATE UNIVERSITY OF NEW YORK, EMPIRE STATE COLLEGE

Associates of Science in Science, Mathematics & Technology

2016

Relevant Course:

. Management Information Systems

. Intro to C, C++, and OOP

WORK EXPERIENCE

2010-2014 Customer Relations Coordinator

Cablevision Associate

Yonkers. NY

. Communicated with subscribers and company representatives,

face to face, to assist and resolve customer inquiries

pertaining to Optimum services and equipment

. Learned all aspects of the customer billing system to

adequately process customer payments and effectively address

customer questions and concerns

. Made certain any technical issues were explained to the

customer in a clear and concise manner

. Possessed a thorough knowledge of all product features,

pricing, and packaging, as well as technical components of

products and company equipment to readily assist customers

in improving their service experience and also offer

additional features when appropriate

. Assisted the needs of at least 50 customers daily

. Responsible for properly processing monetary transactions in

excess of $5,000

. Received and issued shipments of equipment to store, using

Oracle based system.

2008-2010 Bilingual Communication Operations

Cablevision Customer Service Representative Yonkers, NY

. Resolved customer billing inquiries, disputes, payments,

change of service requests, and general technical questions

in a professional, courteous, and timely manner in English

and Spanish

2001-2008 Field Service Technician & Validation

Cablevision Technician Yonkers, NY

. Resolved system issues for the customer by identifying

problems and root causes, face to face

. Solved customer issues relating to phone, internet and

cable/TV products by incorporating the knowledge in advanced

technologies such as SAP, Dolby audio, DVR, digital versus

analog devices, HDTV, EDTV, HDMI, DVI, component and

composite cabling, DV, S-Video, interlaced and progressive

scan signals, DOCSIS versus DAVIC, Wi-Fi, and RAM

2001-2007 US Marine Corps Reserve

MOS 2847: Telephone Systems/Computer Repairer E5

Sergeant

. Achieved a Primary Military Occupational Skill (PMOS) and

received extra training in my specialized Military

Occupational Skill (MOS)

. Obtained an (PMOS) as a Telephone Systems & Personal

Computer Intermediate Repairer

o Trained to diagnose, modify, and perform repairs at the

intermediate level on ground common telephone equipment,

switchboards, stand-alone power supplies, ground common

small computers, peripheral devices, and related

equipment

o Performed intermediate level repairs and alignments to

stand alone power supplies, ground common telephone

equipment and ground common small computers,

requisitioning of parts, and completing equipment repair

orders.

. Activated for War as E3 Lance Corporal (on DD-214) but was

Honorably Discharged as E5 Sergeant

2001 Yonkers Affordable Housing

City of Yonkers Liaison Yonkers, NY

. Collaborated with City of Yonkers personnel in aiding

applicants by compiling their files for the assessment of

the underwriter, supervisor or home inspector while

utilizing bilingual skills

. Organized, updated and inputted various data into company

systems

INTERESTS

? Obstacle course runner ? Avid book reader ? Amateur

Detectorist

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