Christopher J. Wingate

**** ****** ****** #*

District Heights, MD 20747

Email: aceigr@r.postjobfree.com

Home Phone: 301-***-****

Computer Skills:

• Hardware: Dell desktop, Dell Latitude 610 laptop, Toshiba, Apple, and HP Desktop and Laptops,

• OS Application: Windows 2000, Windows XP, Vista, and Windows 8

• Desktop Applications: MS Office Suite (MS Word, MS Excel, Access, Publisher, and PowerPoint)

• SharePoint

• Email: Lotus Notes and MS Outlook

• ISP Browsers; Excellent with internet topic research

• Type a minimum of 40 words per minute

• Internet Applications: Internet Explorer and Netscape Navigator.

• Postage Machines. Digital Mailing System, FastPac Inserting System, and FlexMail Software

Skills:

• Attention to Detail, Filing

• Maintain Filing System

• Phone Support

• Photocopier and Fax Machine

• Problem Solving Skills

• Research Skills

• Strong Organizational Skills

Education:

Prince George’s Community College- Major: Information Technology; August 1998- May 2000

Forestville High School- High School Diploma: June1998

Employment History

Security Clearance: Active Secret Clearance

Office Clerk D ecember 2012- P resent

The Aspen Group Staffing

w/ The World Bank

• Performed on archiving old project files and logging in the file information into designated data

base for record keeping.

• Assisted in lifting boxes of archived files to move them to their appropriate secure location.

• Assisted with setting up presentations for meetings, conferences and teleconferences within

and outside of The World Bank.

Logistics Processor April 2010- February 2012

SoBran Inc.

Washington, DC

• Receiving and sorting incoming mail

• Opening and screening mail (letters, parcels and flats) for potential contaminants following established

guidelines, directives, and protocols.

• Performing swipe sampling and general decontamination procedures per Standard Operations Procedures

(SOP's)

• Performing x-ray screening operations

• Performed general logistics duties such as laundry and warehousing; facility cleaning and up-keep

• Responsible for the safe and efficient receiving, sorting, screening, and sampling of various types of mail

from a wide array of customers.

• Distribution of all incoming mail and outgoing mail by receiving, sorting, collecting, processing and

delivering.

• Determine the correct location to distribute mail by reviewing installation street addresses, identification mail

code numbers, and zip codes.

Utility Locator April 2008- October 2009

Utility Quest

Beltsville, MD. 20705

• Performs work that involves visual inspection of predefined construction areas and reading and interpretation

of utility maps to determine the presence of underground utilities, while using special electronic equipment to

actually detect and locate utilities.

• The utilities may include (but not be limited to) gas, electric, cable TV, telecommunications, sanitary sewer,

water lines, street lighting and other facilities within the predefined construction area. Use lap top computer

or other devices to receive, document and close out excavation notices, both during normal hours and after

hours.

• Read and interpret utility maps/prints to identify the type and size of underground utilities. Use assigned

communication equipment to effectively communicate with excavators, utility reps, and company personnel,

regarding underground facilities.

• Operate different electronic detection equipment, to locate and mark under-ground facilities within prescribed

accuracy limits. Provide accurate documentation and or sketches related to all locates completed.

• Operate company vehicle in a safe manner, and maintain professional appearance. Be able to perform

manhole entry using assigned equipment and safety devices. Perform work in all weather conditions, during

normal and after hours. Perform all other duties as assigned by supervisor.

Package Processor October 2007- February 2008

Sephrion Staffing Services

w/ United Parcel Service (UPS)

Silver Spring, MD 20910

• Performs customer service duties at the customer service counter.

• Maintain cash drawer and records packages over $1000.00 worth of merchandise.

• Packing and shipping small to large items

• Multitask with more than one customer at a time when needed.

• Insures that packages are processed to their correct destinations on their perspective trucks.

• Collect, record, sort, process, deliver, and dispatch all incoming and outgoing registered, certified, insured,

and special handling mail.

Christopher J. Wingate

6604 Atwood Street #5

District Heights, MD 20747

Email: aceigr@r.postjobfree.com

Home Phone: 301-***-****

• Electronic security screening system

Outside Sales Inspector October 2005 – August 2006

Terminix

Manassas, VA 20110

• Processed incoming prospect calls, responded to inquiries and identified their needs.

• Placed calls to customers and answered price and service questions.

• Worked with homeowners to inspect and identify the need for services.

Mail Courier January 2004 - October 2005

Prince George’s County Government

Landover, MD 20785

• Greeted and directed all visitors, including vendors, clients, job candidates and customers to the proper

location to receive their packages.

• Plan mail runs based on volume, time and customer needs. Routing mail by assigning the appropriate routing

code and attaching a routing and control forms after identifying the appropriate name of the

correspondent/addressee so that mail and package scan be easily identified.

• Receives and distributes bulk deliveries such as, pamphlets, magazines, brochures, etc., from private courier,

(e.g., law offices, UPS, Fed-Ex, etc). Presort incoming mail, envelops, parcels, bulletins, flyers, teletypes,

memorandums, newsletters by subject matter and content.

• Processes mail that requires secure handling and expeditious delivery within the department or to other

agencies. Prepares mail that is processed through the department to other agency destinations. Identifying the

appropriate name of the correspondent/addressee so that mail and package scan be easily identified.

• Receiving and sorting mail into categories as mail to be opened, mail to be routed unopened, mail to be

recorded or given special handling, maintains control systems for accountability of special mail or packages

(priority mail), and maintaining directories, mail count logs, distribution lists.

• Makes daily trips to several United States Post Offices and to other mail operations to retrieve and deposit

mail. Attends periodical training on safety and inspection of mail documents. Worked with different Digital

Mailing System, FastPac Inserting System, and FlexMail Software

Customer Service Representative Phase II June 2003 - January 2004

Office Team Staffing Services

w/ Southern Maryland Oil

LaPlata, MD 20646

• Duties included customer service relations and daily public interaction.

• Responsible for tracking database activities, processing invoices, incoming and outgoing agent calls,

maintained customer files and records to ensure top quality customer service.

• Handled high volume call center logs and fielded miscellaneous calls to the field agents. Maintained and

tracked a balance log of delivered services which include daily public service activity.

• Worked within a team environment which entailed more than 100 customer agents.

Customer Service Representative Phase I

• Maintained and monitored e-mail, voice mail and other customer contact devices.

• Maintained daily contact with Operations Manager and supervisors concerning service issues, road

conditions, detours, and reaching resolution on customer's behalf.

• Documented customer concerns using Access database; facilitated meetings with appropriate staff while

responding to call center needs as necessary.

• Provided word processing and clerical support (i.e. copy projects, mail distribution, etc.) for office.

• Operated and maintained office equipment such as copier, fax and postage machines.

Office Assistant January 2002 - January 2003

The District of Columbia Government

Washington, DC 2002

• Responsibilities included daily office duties including managing Senior Staff calendar and schedules and

providing administrative support to a full Information Assurance Government team.

• Interacted with Government staff while documenting meetings and facilitating project coordination efforts.

Duties also include maintaining in-house spreadsheets, presentations and database updates.

• Coordinated office activities and developed office procedure systems for new interns and temporary staff

associates to ensure high quality office operations.

• Reviewed and summarized miscellaneous reports and documents; prepared background documents as

necessary.

Contact this candidate