Randolph Ensley

**** ***** ******, *** *********, CA 94133

Telephone: 415-***-**** email: aceign@r.postjobfree.com

Work Experience

Bank Of America San Francisco, CA

. August 2005 - November 2011 Senior Operations Representative,

IRA Department

Opened/maintained California IRA accounts. Duties included opening IRA

accounts from paperwork received from bank branches; processing customer

term/rate change requests; querying personal bankers via email, phone and

returning funds for discrepancies and missing information; reversing

transactions processed incorrectly or by customer request. Used a variety

of bank-specific computer programs.

. May 2000 - July 2001 Card Services - processing credit/debit

card transactions.

. July 1997 - August 1998 Senior Customer Liaison Specialist

Responsibilities included logging incoming account transaction requests;

editing them prior to data entry using available research tools;

corresponding with Financial Relationship Managers in the field for

clarification and verification.

Medical And Technical Research Associates

. September 1998 - February 2000 Clinical Data Coordinator San

Bruno, CA

Worked for contract research organization that streamlined data from major

pharmaceutical companies in preparation for FDA review. Responsible for

verifying data; testing/validating data entry screens; creating data entry

screens; generating/resolving queries to clinical sites.

. February 1992 - December 1996 Clinical Data Coordinator/Clinical

Data Specialist

Reviewed/edited clinical report forms for data entry; verified data entry;

supervised data entry employees; involved with scanning and image-based

data entry. Based in Wellesley, MA.

Other Work Experience

. October 2001 - July 2005

Worked as temporary employee in San Francisco and East Bay for several

different companies, including Xenergy, an energy consulting company, a law

firm, and the Golden State Warriors, mostly as a data processor.

. May 1991 - September 1991 The Boston Review Boston, MA

Internship as Editorial Assistant at literary magazine with a national

readership. Responsibilities included proofreading; copyediting and

evaluating unsolicited manuscripts; researching grant proposals; processing

subscription renewals.

Education

Dickinson College, Carlisle, PA Bachelor of Arts, History

December 2001 Certificate, Professional Proofreading, Media Alliance,

San Francisco, CA

Summer 2002 Ten-week course, "Introduction to Copyediting," UC Berkeley

Extension

Fall/Winter 2003 Chief Copy Editor and Assistant Managing Editor for Fall

2003 issue of

ETC. Magazine, the magazine of City College of

San Francisco

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