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Customer Service Testing

Location:
Plainsboro Township, NJ
Salary:
@45
Posted:
June 10, 2014

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Resume:

Dharitri Mohanty

Email: aceige@r.postjobfree.com

Phone: 609-***-****

Career Summary:

. SIX PLUS YEARS OF EXPERIENCE IN SOFTWARE QUALITY ASSURANCE WITH

EXTENSIVE SKILLS IN BOTH MANUAL AND AUTOMATION TESTING

. Extensive experience in working on test strategies, preparing Test

Plans, Test Cases, Test summaries and Analyzing Test Results

. Good knowledge of QA methodologies and SDLC methodologies like

Waterfall and Agile

. Having Good experience in solving analytical problems and designing

comprehensive test documentation.

. Created and collected test data to support the entire testing of

complicated applications

. Experience in creating manual and automated test scripts for

performing Functional, Regression, Integration and System Testing (End

to End testing)

. Highly experienced in defect tracking, defect reporting, triage and

generating summary reports using Quality Center

. Supported backend testing and capable of writing the required SQL and

validate data accuracy

. Coordinated the test efforts of onsite and offshore teams and

successfully managed to meet the deadlines

. Strong communication and interpersonal skills and proven ability to

test with minimum software specifications and can work in a team as

well as independently

Technical Skills:

TESTING TOOLS: HP QUALITY CENTER- ALM, HP QUICK TEST PROFESSIONAL

Languages: Java, .NET, ASP, HTML. XML, SQL, PL/SQL,

Database: SQL Server, Oracle, MS Access, MySQL

Software Tools: MS- Office

Browsers: Internet Explorer, Google Chrome, Firefox

Operating Systems: Windows 98, 2000, NT, XP/Vista, UNIX

experience summary

APPLIED BANK DE

JUNE 2011 - PRESENT

www.appliedbank.com

APPLIED BANK, HEADQUARTERED IN WILMINGTON, DELAWARE, IS THE ONLY BANK IN

DELAWARE RATED A+ FOR EXCELLENT FINANCIAL STRENGTH AND LISTED AS ONE OF THE

TOP 10 BANKS IN AMERICA BY WEISS RATINGS. OFFERING EXCELLENT FINANCIAL

STABILITY FOR ITS CUSTOMERS, VENDORS AND EMPLOYEES THE BANK HAS BEEN

PROVIDING COMMERCIAL AND PERSONAL BANKING SERVICES SINCE 1996.

The website is designed to provide on-line access to the account holders

with features likes secured login, funds transfer, provision to update

personal information, check book orders, Auto Bills, Personal & Auto Loans

& Home Equity line of Credit.

Responsibilities:

. Participation in Business requirements review meetings and

identification of key scenarios for functionality testing

. Writing Test Plan, Test Scenarios, Test Cases and Test Matrix

documents analyzing the Use Cases and updating the Traceability Matrix

to check the coverage analysis.

. Responsible for manually testing the entire application for GUI,

Functionality, Business Logic and Use case adherence.

. Defect Reporting, Tracking and interacting with the development team

and the real-time users to implement the entire Test Management

process.

. Writing Test Cases, Test Scripts, and Testing Scenarios using mercury

quality center was part of the responsibility.

. Tested the application for browser and operating system compatibility

and also accessibility on mobile devices.

. Used SQL for extracting the required data related to testing, test

dataset creation and verification

. Peer review meetings, defect triage, requirement reviews, training &

updating the senior management with testing status were some

additional responsibilities.

. Worked with on-site and off-shore resources and supported UAT testing.

Environment: Java2.0, JSP, JavaScript, UNIX, Oracle, SQL, Windows NT / XP /

Vista, Quick Test Professional, Quality Center, MS-Office

AETNA Navigator NJ

FEB

2010 - MAR 2011

AETNA IS ONE OF THE NATION'S LEADING PROVIDERS OF HEALTH, DENTAL, GROUP,

LIFE, DISABILITY AND LONG-TERM CARE BENEFITS. INTRODUCING INNOVATIVE

PRODUCTS, DELIVERING STRONG CUSTOMER SERVICE AND PROVIDING EASY-TO-

UNDERSTAND INFORMATION IS THE PRIMARY GOAL OF THE ORGANIZATION.

Aetna Navigator is a secure website available 24 hours a day, 7 days a

week. The website supports various requirements of the members by providing

information related to their Claim Status & Payments, Coverage & Benefits

Information, Details about Cost of Care, Common health conditions and

diseases. Members can perform common transactions involving Aetna Medical,

dental, prescription drug plans or flexible spending accounts (FSA)

Responsibilities:

. Responsible for analyzing the scope documents and designing the

testing strategy for every release

. Testing responsibilities include Installation testing, Functionality

Testing, Windows compatibility testing, Regression testing, User

acceptance testing and GUI testing.

. Responsible for preparing the entire test documentation using MS-Word

. Worked with SQL relating to testing for test dataset creation and

results verification.

. Designed Test Plans and other testing documentation as per IEEE

standards

. Manipulated and customized the script adding functions to enhance the

script performance

. Maintained and supervised the entire Testing Process including the Bug

Tracking Cycle using Mercury Test Director.

. Fully conversant with all types of tests like Business Functionality,

Documentation Testing, User Acceptance Testing (UAT), Browser

Compatibility Testing etc.,

Environment: J2EE, HTML, Oracle, QTP, Quality Center, MS-Office, Internet

Explorer, UNIX, Windows XP & Vista.

GSI Commerce, PA

Jun 2008 - Dec 2009

GSI COMMERCE IS A LEADING PROVIDER OF ECOMMERCE AND INTERACTIVE MARKETING

SERVICES FOR THE WORLD'S PREMIER BRANDS AND RETAILERS. GSI OFFERS BROAD

SOLUTIONS SUITE DESIGNED TO POWER EACH ASPECT OF ONLINE BUSINESS AND

EFFECTIVELY INTEGRATE WITH OTHER CHANNEL

Responsibilities:

. Understanding SDLC and the functionality of different types of

applications from the Use Cases. Manual Testing across all Projects.

. Used extensively Test director to plan, design, implement, and execute

test and to create the test reports.

. Executed Test Procedure / Test Cases and report defects to management

and development team for manual and automated testing.

. Manually executed the Test Cases for Functionality to achieve initial

stability of the application. Automation by using Win runner for

Regression Testing

. Generation of Automation test scripts using Mercury QTP and

enhancement of the functionality of the Script for automation of

testing Scenario

. Participate in daily review meetings to counter daily problems.

. Following up with the developers for fixing the bugs.

. Performed Integration, System and Regression Tests.

Environment: Visual Basic, ASP, HTML, Oracle, Windows NT, Quality Center,

QTP, MS-Office

Work Status: US Citizen

Education: Bachelor's in Financial Accounting



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