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Customer Service Assistant

Location:
Raleigh, NC
Posted:
June 10, 2014

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Resume:

Jonice M. Thompson

**** ******** ***** *****

Raleigh, NC 27610

919-***-****

aceif7@r.postjobfree.com

Objective: To find an entry level position within a company utilizing the skills that I already have while learning

new skills and growing with the company.

Experience: NC Office of Administrative Hearing through Skyline Personnel Raleigh, NC

Data Processor 01/13 - 02/13

• Scan applications for appropriate judge

• Data Entry and application processing

Balfour Beatty Construction through Staff Zone Raleigh, NC

AP Assistant/Receptionist 02/12 - 11/12

• Provide excellent customer service to clients & customers

• Sign for packages and mail, sort and deliver mail, check mailbox

• Answer phones and transfer calls

• Clean & restock copy room and break room

• Stamp & code invoices for payment

• File, fax, copy and collate files

• Key invoices in JD Edwards and correspondences in Constructware software

• Compose end of month pay applications for payment

• Request lienor & vendor numbers for new subcontractors

• Compile information to be entered on the end of the month HUB report in excel

• Scanning of contracts, change orders, invoices, letters, etc.

• Scanning, saving and re-naming correspondences to the correct file folder

• Entering sales tax information in an excel report and saving

Southern Wine & Spirits through Office Team Raleigh, NC

Receptionist/AP Assistant 03/11 - 05/11

• Providing excellent customer service to clients & customers

• Made the sing in/sign out booklet for the receptionist and warehouse areas

• Answer phones and transfer calls through office as well as between the VA and

WV offices

• Schedule conference rooms

• Mass mailings of paychecks

• Prepare new hire packages

• Coping, filing, faxing and collating

• Make templates and coding of bills and invoices

• Logging of bills and invoices to appropriate excel spreadsheet

• Scanning of employee expense reports and chargebacks, bills and invoices for

payroll

Shoeboxed.com Durham, NC

Mail Processor/Data Entry 08/09 - 04/10

• Scan incoming mail into the computer, receipts into system

• Prepare outgoing mail to be weighted and mailed out

• Correctly enter data into computer from scanned images seen on screen

• Prep outgoing envelopes to be mailed out

Valley Appraisal, Inc. Raleigh, NC

Processing Assistant/Customer Service 09/06 - 10/07

• Process request for home and business appraisals

• Research internet for property information

• Calculate Real Estate taxes of property

• Sketch homes into system using .ACI software

• Assist appraisers with finding real estate information

NC DMV through Five Star Staffing Raleigh, NC

Processing Assistant IV 10/05 - 04/06

• Used STARS program to enter accident reports into computer from scanned image

• Check for accurate VIN numbers, license plate numbers and driver's license

numbers

• Enter data with accuracy at high rate of speed

• Corrected any errors or omissions from crash reports

GlaxoSmithKline through SC Data, Inc. RTP, NC

Data Processor/File Clerk 10/03 - 08/05

• Consolidated files for GSK by entering information into computer

• Supported Clinical Data Managers with the Biomedical Sciences Department

• Ensured that the clinical trial subject/patient data was received from Investigators

Site sent to Documents Processing, retrieved, scanned and placed in

corresponding folders with Primary Investigator

• Created Subject/Patients folders, logged, tracked and updated subject data in

various Microsoft and Clinical Databases

• Researched data that may have been misplaced between GSK sites

• Archived patient data and Clinical Trail Study Correspondence according to GSK

Guidelines and Regulations

• Supported Respiratory, HIV Viral and Non-Viral infectious Disease Departments

Education: GCF Talent Program Raleigh, NC

Certificate in MS Office 2002

References: Available upon request



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