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Customer Service Technician

Location:
United States
Posted:
June 10, 2014

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Resume:

Shakelia Wheeler

*** ****** ***** ******, ***** Mount NC 27886 252-***-**** aceif5@r.postjobfree.com

Objective

Seeking an opportunity to expand knowledge and experience to assist in the continued growth of the organization.

Education

DIPLOMA 2001 NORTHERN NASH SR. HIGH

CERTIFICATE 2007 WILSON COMMUNITY COLLEGE

Major: Phlebotomy Training and Clinical Education

ASSOCIATE 2013 PITT COMMUNITY COLLEGE

Major: Business Administration

Skills & Abilities

Computer literate with extensive software proficiency

Unsurpassed interpersonal skills

Good filing and organizational skills

Effectively prioritize and juggle multiple projects

Ability to take accurate phone messages and deliver messages promptly

G ood customer - relations background

Experience

PHLEBOTOMY SERVICE REPRESENTATIVE QUEST DIAGNOSTICS 04/2013-PRESENT

C ollects specimens according to established procedures

L abel, centrifuge, s plit, freeze specimens as required by test order and package specimens for transport

P erform basic clerical duties

M aintain required records and documentation

A ssists with compilation of monthly statistics data and submit on time monthly

PATIENT SERVICE TECHNICIAN LABCORP 10/2012-4/2013

P erformed blood collection by venipuncture and capillary technique from patients of all age groups,

P erformed urine drug screen collections, paternity collections, pediatric blood collections, and difficult

d raws

P rov ided customer service

M aintained inventory

MANUFATURING PRODUCTION TECHNICIAN MANPOWER/DSM 06/2011-10/2012

Manufactured oral solid dose medications

Documented paperwork accurately

F ollowed cGMPs for production o f product

LABORATORY TECHNICIAN FREEDOM HILL COMMUNITY HEALTH CENTER 11/2008-06/2011

P erformed venipuncture and skin punctures to obtain a blood sample for laboratory testing.

P repared and organized patient specimens for testing

O btain intake information, including persona l data, medical history, and insurance coverage

C arefully followed all safety procedures

P erformed laboratory computer operations



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