Customer Service Medical

Faithann Duquette

**** *********** ****

Windsor, ON. N8T 2Y5

Phone: 519-***-****

Cell: 519-***-****

Objective: To provide effective and efficient help for you and your company

Qualifications:

• Proficient in Microsoft Office (Excel, PowerPoint and Outlook) with the ability to use

the internet and e-mail

• Keyboarding speed of 50 WPM

• Excellent verbal and written communication skills

• Strong customer service, interpersonal and organizational skills

• Ability to multi-task; works well in busy environment

• Proficient with Medical Transcription, Medical Records, billing and filing

• Certification in First Aid and CPR, level C

• Reliable, dependable, learns quickly and highly responsible

• Driver’s license 21 years

Education:

Augest 2012-November 2013

Medical Transcription Diploma

TriOS College of Business, Technology, Healthcare, Windsor, ON

Course completed: Career Steps Medical Transcription, 800 Transcriptions of

various medical fields such as: Basic acute care, Advanced acute care, and

Clinical notes.

2010 – 2011 Medical Office Assistant Diploma (with distinction) July 2011

TriOS College of Business, Technology, Healthcare, Windsor, ON

Courses Completed: Anatomy, Physiology and Terminology, Medical Transcription,

Healthcare Fundamentals, Practice Management, Medical Office Assistant Clinical

Procedures, Bookkeeping Fundamentals, Accounting Fundamentals, Business

Communications and Career Management, OHIP Billing with ABELMED

Computer Courses Completed: Microsoft Word Intermediate, Microsoft Excel

Intermediate, Microsoft PowerPoint, Microsoft Outlook, Simply Accounting,

QuickBooks. Completed a one month internship at Tecumseh Urgent Care (Walk-in-

Clinic)

1991 – 1995 Ontario Secondary School Diploma,

General Brock High School, Burlington, ON

Faithann Duquette

• Majored in Architectural Drafting on drawing boards and computers with

ACAD 10, and Computers studies (MS Works, Typing)

• Leadership Class – Gave tours and organized student activities including

pep rallies and graduation

Employment:

2011.2012 Toys R Us (Seasonal), 3039 Howard Ave (Roundhouse Centre), Windsor, ON.

• Cashier

• Re-shop

1991 – 2003 Wendy’s Restaurant, Sandwich Maker, Burlington, ON

• Grilled, completed morning prep (salads, lettuce)

• Handled cash on drive thru, cleaned including dishes and closed sandwich

station

1995 – 1998 YMCA, S.A.C.C (School Age Child Care) Assistant, Burlington, ON

• Child care worker for a public school before and after school

• Responsible for preparing snacks, setting up activity centers, supervising

children’s safety in the gym as well as outside

• Performed clean up and set up of centers and activities

1994 (2Wks) Divisional Headquarters Salvation Army, Hamilton, ON

• Information Desk, switchboard operator

1992 YMCA, Burlington, ON

• School co-op placement with day care center for a 6 month period

• Set up snacks, supervised and took care of babies ages 6 months – 4 years

1991 Cashier, Jacksons Barn Grocery, Burlington, ON

• Handled cash, stocked shelves

1989 -1991 Waitress, Matera D’ Catering, Burlington, ON

• Waited on guests and served food

• Cleaned up after events

Volunteer Work

Vocational Bible School, Salvation Army, Burlington, ON

• Set up activity centers and snack area; taught and supervised children ages

5-12; Puppet show performer

Faithann Duquette

Junior Band, Salvation Army, Burlington, ON

• Taught theory and instrumental classes

Christmas Kettles, Salvation Army, Burlington, ON

• Raised money at store locations over Christmas time

Donation Collection, Salvations Army, Burlington, ON

• Went door to door asking for donations for the Salvations Army

• Provided tax receipts when required

Contact this candidate