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Customer Service Administrative Assistant

Location:
Jamesville, NY
Posted:
June 10, 2014

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Resume:

***** ********* **., ***#*, Charlotte, NC *****315-***-**** • aceiey@r.postjobfree.com

Amber N. Scott

Skills Relevant to Position

• 80 WPM!

• Extensive Data Entry background

• Broad Financial experience in high-paced Banking Institutions

• Calculate number without adding machine

• Ability to use any adding machine, if needed

• Able to clearly communicate thoughts, ideas & suggestions

• Passionate about attaining one goal at a time

• Analyze problems and configure solutions

Experience

September 2011-December 2013

Southern Wine & Spirits of Upstate NY

Syracuse, NY

Cash Application Processor

Receive & Count incoming customers’ physical checks via Postal Service

Accurately post amount of checks to customers’ account

Thoroughly inspected accounts so appropriate invoices were paid

Identified any discrepancies between physical check and info from system

Subsequently quality controlled co-workers daily work

Scanned & deposited checks via an Image Scanner into SWS sole bank account

Voluntarily assisted other departments during down time

Once processed over 754 checks in an 8-hour workday

November 2007 - October 2010

Bank of New York Mellon

East Syracuse, NY

Securities Servicing Processor for Global CT Operations

Obtained daily assignments via fax & emails

Processed financial products such as, bonds and trades for prominent clients (i.e. Morgan Stanley)

Accurately approved bonds by the millions via Depository Trade Commission system

Following each transaction approval, copying & filing were imperative

Many clients requested my services over my co-workers due to my high enthusiasm

Answered inquires received from internal and external sources via email, phone & walking to

another department within the building

Complied to all Federal DTC rules and regulations

May 2003 – November 2007

Bank of New York Mellon

East Syracuse, NY

Data Entry Processor for Benefits Disbursement Dept.

Processed any customer pension requests (i.e. address changes, W-9, banking info)

Access to highly confidential pension information

Maintained a high level of accuracy

Operated several different Operating Systems in order to successfully complete the tasks

August 2002 – May

MONY Group (currently known as AXA Syracuse, NY

2003

Financial)

Administrative Assistant

Accurately filed and delivered mail to multiple departments on various floors

Assisted Administrators with essential projects

Assisted the ground-floor Mailroom 3-4 times a week in addition to regular daily duties

Maintained phone coverage for Customer Service Agents during lunch hours

Feb 2002- August 2002

JPMorgan Chase/ FISERV

Syracuse, NY

Item Processing Clerk

Certified checks issued by JPMorgan Chase

Operated Check Processing Machine to ensure proper certification

Maintained a high level of accuracy

March 1999-

Wal-Mart Corporation East Syracuse, NY

December 2000

Cashier

Cashed-out approximately 200 customers per 8 hour day

Maintained a 98.5% accuracy rate for cash drawer at days end

Multi-tasked by operating cash drawer, rearranging isles and assisting co-workers in their

duties

Education

High School Diploma

Accounting Major

Accounting Major

Corcoran High

LeMoyne College

Onondaga Community College



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