PUNEET SRIVASTAVA

*/***, **********, *******-******; D.O.B; 06/01/1973; Languages: English &

Hindi

Tel: 052*-*******/ 099********: Email id: acei8p@r.postjobfree.com

BANKING OPERATIONS PROFEESIONAL

OBJECTIVE: Seeking a challenging career with a dynamic and leading

organization preferably in the Banking Sector that would help me cultivate

and nurture my skills to the fullest with an opportunity to display my

talent and become an asset to the organization.

PROFILE

o A competent banking professional offering a rich experience of over 9

years in handling the entire domain of operations across retail banking

activities.

o Presently with I.C.I.C.I BANK LTD, Lucknow as Customer Service Manager.

o Well developed planning & organizational skills, with ability to manage

multiple assignments efficiently under tight delivery

deadlines.

o Systematic and organized with exceptional interpersonal/ problem solving

skills with ability to work well with wide range of people & perform

detail oriented work.

o Highly motivated, positive & goal oriented, with demonstrated

professionalism, attention to detail & abilities in creating client

loyalty and employer satisfaction

Core Competencies Include:

Operations HO/Branch Functions MIS

Commercial Operations Loans & Advances

Team Facilitation

FUNCTIONAL STRENGTHS

o Accountable for handling commercial functions such as FD renewals.

Handled loans related processes and other banking

operations.

o Maintains accurate receipt and disbursement records both for individuals

and departments.

o Supervised and trained employees at a junior level, as required.

o Responsible for retail operations of banking products namely Loans and

Advances.

o Quality management: Maintaining Customer Relationship by providing

quality checks for all transactions while reducing errors to Improve &

resolve queries within given time frames.

o Customer Service: Maintaining Customer Relationship by providing quality

service attaining excellent level of customer satisfaction.

o Handled queries, identified quality prospects and undertaken assessment

of the prospective customers. Well versed with H.O. and Branch level

activities.

o Responsible for maintaining & preparing Management Information System (

R.B.I & R.C.S), monthly report and balancing.

PROFESSIONAL EXPERIENCE

MAR'08-TILL DATE I.C.I.C.I BANK LTD

CUSTOMER SERVICE MANAGER

MAY'03-FEB'08 UNITED COMMERCIAL COOPERATIVE BANK LTD JUNIOR

EXECUTIVE

KANPUR

DEC'99-OCT'02 CITY COOPERATIVE BANK LTD., LUCKNOW

ASSISTANT

SHORT STINTS SERVED

NOV'02-APR'03 JUGAL KISHORE SCOOTERS LTD., LUCKNOW

Accountable for handling Honda's DMS (Data Management Systems), online Data

Punching, Troubleshooting & functioned as Operator/ Administrator handling

the assigned functions.

EDUCATION & PROFESSIONAL DEVELOPMENT

DIPLOMA IN COMMUNICATION & NETWORKING TECHNOLOGY Asset International Ltd,

Lucknow, 1998

P.G.DIPLOMA IN MARKETING AND SALES MANAGEMENT

Lal Bahadur Shastri Institute of Management & Development Studies, Lucknow,

1995

B.COM Kumaun University, Nainital, 1993

Technical Credentials

Certificate in Java 2 Certificate in Oracle8i & VB 6

Certifiacte in Internet

NIIT, Lucknow, 2001 Aptech Ltd, Lucknow, 2001

Technographics,Lucknow 1999

REFERENCES:

1 ) MOHIT VISHAL

Service Delivery Leader

Global Supply Management

Amercian Express.

Contact this candidate