*** ******* **. ********, ** *****

843-***-**** ( acei3w@r.postjobfree.com

Kenneth D. Hampton

PROFESSIONAL OBJECTIVE

To provide world class professionalism to a corporation that can utilize my

unique combination of formal education, work experience and people skills

to achieve successful results.

EDUCATION

B.S. Biology Francis Marion

University 2009

A.A. General Studies Concordia College

1991

EMPLOYMENT EXPERIENCE

09/2013- present Assurant Specialty Property

Florence, SC

Processing Specialist/ DOJ Auditor

. Review submitted work for accuracy in a production environment.

. Accurately update client databases in order to meet regulatory

obligations.

. Make timely premium payments from established escrow accounts to

ensure continuous coverage.

. Manage time to handle multiple demands and competing priorities.

. Meet deadlines and quality standards.

. Be professional in all communications, act in a manner consistent with

Assurant values and honor Assurant's commitments.

06/2003- 07/2013 ADP

Florence, SC

Implementation Consultant

. Oversaw multiple, timely, successful installation and conversion of

ADP's electronic I-9 solution through the entire implementation cycle;

from the project's kickoff until the client was transitioned to client

services. Frequently partnered with other internal teams for multi-

line projects.

. Conducted needs analysis with clients to determine appropriate

solution requirements for new or existing clients. Configured the

solution to include interfaces with applicable systems (i.e. applicant

tracking and non-ADP payroll systems). Utilized product knowledge to

identify client's implicit needs (i.e. building data files, clarifying

E-Verify requirements). Loaded data files into the I-9 solution via

SFTP server.

. Coordinated client training to ensure that end users are comfortable

with the solution and any potential process changes. Validate

solutions by ensuring accuracy of client set up.

. Created training materials using Microsoft Powerpoint

. Provided client support and secured client feedback on the products

and service to ensure quality implementation experience for the

client.

Project Specialist I

. Delivered value-added special project services to internal and

external clients for non-standard, complex and time-consuming services

which included, but was not limited to: Department projects, process

improvement and standardization.

. Coordinated product releases, release testing, management defined

reports, customized training, and/or training manuals, miscellaneous

consultative services and/or special projects.

Account Specialist I

. Responsible for ensuring compliance of our clients that participate in

the work opportunity tax credit (WOTC) program via outbound phone

calls.

. Conducted interviews of client's new hires to determine eligibility

into the program. Performed other general clerical and administrative

tasks as needed.

02/2003- 06/2003 Law Office of Mary P. Miles

Florence, SC

Legal Assistant

. Researched case precedents using the Westlaw system.

. Called and qualified potential new clients from provided leads.

. Set appointments and accurately maintained all active client files to

keep the attorney perfectly prepared.

. Other clerical and administrative tasks as needed.

03/2002- 10/2002 Wachovia Bank N.A.

Florence, SC

Personal Banker

. Established and managed mutually beneficial relationships with

institutional and personal clients to optimize sales opportunities of

retail bank products to existing and walk-in customers.

. Generated new business by outbound calling and by reaching out to the

local community.

11/1998- 04/2001 Janus Funds

Austin TX

Web Team Supervisor

. Supervised 8-12 web team specialist by coaching and mentoring in a

results driven call center environment.

. Delegated various projects and assignments when available to develop

skill sets. Managed workflow with the use of CentreVu, AWD and Lotus

Notes systems.

. Allocated representative to various phone splits per volume demand.

Provide basic technical support to existing and potential

shareholders.

. Evaluate email content, response times and forward Janus.com feedback

to content developers.

8/1995 - 11/1998 Janus Funds

Denver CO

Investor Specialist I & II

. Responded to incoming calls from shareholders regarding the status of

their accounts.

. Processed trades and offers both shareholders and prospective

shareholders a professional view on the function of our various

products and the industry in general.

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