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Customer Service Manager

Location:
Orlando, FL
Salary:
40000
Posted:
June 11, 2014

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Resume:

Omar M. Miranda

**** ***** ****** 407-***-****

Orlando, FL 32825 acei03@r.postjobfree.com

Professional Profile

Dedicated Account Manager with more than 10 years of progressive accomplishments in

the financial industry. Self-starter, exhibiting high work ethic, dedication,

integrity and competence. Personable team player, able to meet challenges and

provide solutions in a timely manner. Demonstrates effective communication skills.

Works well with diverse groups. Motivated achiever, dedicated to excellence in

service and building relationships.

Skills

Ability to work well in a fast paced Outstanding customer service skills.

environment. Exceptional interpersonal skills.

Able to communicate effectively orally and Computer skills: Word, Excel.

written. Experience with, Factorsoft, DNBI,

Good time management skills. Seafax, Blue Book, Transcredit, Euler

Fully bilingual in both English and Hermes, CoFace and Corelogistics.

Spanish.

Financial Statement analysis

State of Florida Notary.

Professional Experience

Credit Management

Responsible for all credit insurance management. Euler Hermes, CoFace, Atradius,

Etc.

Credit analysis and approval, using D&B, Transcredit, Seafax, Experian and other

credit sources.

Make credit decisions for customers following rules and regulations of the company.

Manage the daily activities for the business in all credit functions.

Analyze financial statements and project details to identify points of risk.

Manage all collections recovery aspect for assigned portfolio.

Interact with all other departments including sales, customer service, finance,

legal, etc.

Managed the more complex credits and monitored the entire industry portfolio for

trends and recommended appropriate strategies to effectively manage risk.

Evaluated, negotiated additional terms, and designed the structure of credit

facilities for select high profile business relationships with significant credit

exposure.

Presented and defended analysis, conclusions/recommendations and credit facility

structure to the corporate credit committee.

Coached and mentored analysts and generated positive team dynamics through strong

leadership, organization and interpersonal skills.

Managed the development of improvements to the credit model and formal review

process to streamline workflow and gain efficiencies in analyses while ensuring

appropriate risk mitigation.

Employment History

LSQ Funding Group, Credit Manager Maitland, FL

2010-2014

Paragon Financial, Account Executive Ft. Lauderdale,

FL 2010-2010

First Capital, Account Executive-AVP Boca Raton, FL

2007-2010

American General, Financial Representative Sarasota, FL

2005-2007

LSQ Funding Group, Account Manager Maitland, FL

2003-2005

Education

Currently pursuing Bachelor's Degree

in Finance from University of Orlando, FL

Phoenix



Contact this candidate