K elly Rivera

** ********* ** ***********, ** 413-***-**** acehzb@r.postjobfree.com

Objective

I am looking to join an organization where I can gain knowledge and upgrade my skills to the greatest potential

to meet the consumer's requirement and satisfaction.

Skills Profile

Bilingual in Spanish and English

Quick learner

Fast paced worker

Speedy typer

Familiar with Terminal Digit Filing System

Knowledge of and experience with mailroom procedures

Good filing and organizational skills

Experience in handling confidential paperwork

Ability to take accurate phone messages and deliver messages promptly

Good customer-relations background

E mployment H istory

Health Information Management Assistant, Shriners Hospital for Children 2011 present

Springfield, MA

Securely process medical record request promptly and efficiently

Confidentially handle patient related documents and information

C reate physical chart for new cases and returning patient

F ile Charts and loose filing in charts

Scan “other hospital” documents in to patients EMR

Pull charts for clinic as needed

Send progress notes to patient primary care physician

S witchboard Operator

A nswer telephone calls

D irecting calls/patience’s to the direct departments

P rocessing monetary and non-monetary donations

P reparing mail for daily delivery and pick up

Help out with translating to Spanish speaking patients

D epartment Assistant

Registering patients including checking patients in and out and verifying demographics

Schedule patients

Schedule appointments with other facilities, outside appointments including MR I’s and CAT

I nput demographic data into computer for each patient

Conduct reminder calls for patient appointments

Call insurance companies to verify member eligibili ty, scan insurance cards and enter insurance details in

computer

P re-register patients for upcoming appointments

Reach out to other medical providers to seek care for individuals

T ranslate for medical staff including nurses and doctors.

Assist intake department with scheduling of new cases, input of data, creation of AFT and calling patient PCP for

medical records

Administrative Assistant, H &R Block 2008 2011

Holyoke, MA

Accurately fi led and delivered mail/important tax documents

I n charge of mailing

Set appointments (Cancelled and also rescheduled)

O rdered/distributed supplies for each tax office

Covered phones

P rocessed claims and client complaints

H i red new employees and trained

Data entry

Took charge of daily projects set up by District Managers

Hostess, Six Flags New England 2005 2009

Agawam, MA

Sold daily ticket and assisted at the cash register.

Took season pass pictures

A dministered tu rn-styles

G reet guests and thank them for their t ime

C leaning and organizing my work area

Education

2010

Diploma

New Leadership Charter School, Springfield, MA

U ndergraduate

2014

Westfield State University, Westfield, MA

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