Desiray Brooks

Vernon, CT

acehy6@r.postjobfree.com - 860-***-****

WORK EXPERIENCE

Annuity Service Specialist (Busy Call Center)

The Hartford (Med Team Staffing Temp to Hire) - Windsor, CT - June 2013 to April 2014

Responsibilities

Answer and document incoming calls from both Financial Service Representatives and clients

I provide status updates and policy provisions for fixed and variable annuity products

I facilitate resolution of research requests and responds to errors, application and contract discrepancies, and

processing delays

I’m responsible to relay research resolution via outbound phone calls

Educate Financial Service Representatives on market requirements, processes, contract provisions, and

annuity products on a day to day basis.

Underwriter Assistant

Resource Group Staffing/The Hartford - Windsor, CT - December 2012 to March 2013

Responsibilities

Processing incoming and outgoing paperwork including mail and facsimiles

Checking inbound client documents for accuracy and notating all activities on the account.

Prep and scan documents

Index files

Coordinating and streamlining client data to vendor for additional information via spreadsheets.

Quality control, various queues and make updates when necessary.

Data Entry Operator ll

Resource Group Staffing/The Hartford - Windsor, CT - January 2012 to August 2012

Responsibilities

Prepare, compile and sort documents for data entry

Check source documents for accuracy and update data and delete unnecessary files

Enter data from source documents into prescribed computer database, files and forms

Transcribe information into required electronic format

Scan documents into document management databases and store completed documents in designated

locations

Maintain logbooks and record daily activities or tasks

Respond to requests for information from claims department and access relevant files

Customer Service Consultant II (Busy Call Center)

Aetna - Windsor, CT - June 2008 to January 2011

Responsibilities

Include inbound & outbound customer service support: Providers, collection agencies & third party

Quote Health Insurance benefits for existing customers and prospective members

Resolve customers service or billing complaints by performing activities such as adjusting claims

Research and resolve required applicant information-handled approximately 60 inbound calls per day

Check to ensure that appropriate changes were made to resolve customer problems.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned

adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Perform data entry and maintain various computer databases.

Perform stop-payments on checks.

Locate in-network providers and set up patient appointments.

Perform routine analysis and calculations in the processing of data for recurring internal reports.

Coached and mentored new and existing team members

Provided technical support to members, unlocking/resetting online password and assisting members with

online navigation.

EDUCATION

BA in Accounting Information Systems

Southern New Hampshire University - Manchester, NH

2013 to 2017

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