KINYA STEPLIGHT-MURPHY

**** *** ****, ***. ** Orlando, FL 328**-***-*** 9116

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PROFESSIONAL SUMMARY

Administrative professional offering excellent communication and computer

skills. Meets deadlines and works with a high level of multicultural

awareness and adaptability. Organized Medical Records Clerk with the

ability to readily adapt to changing environments and demands. Efficient

Medical Administrative Assistant skilled in tackling administrative and

patient-oriented tasks in a fast-paced environment. Patient-focused with

more than 10 years experience working in a busy medial office serving

diverse populations.

SKILLS

1. Knowledge of Medical Terminology and Anatomy

2. Records management professional

3. Adhere to HIPAA and safety guidelines

4. Records maintenance professionals

5. Competent of Microsoft Office, Windows, ACUO, eFilm, Carestream, WAN &

LAN,

6. Imports/burn CD's, copies and or digitizes films distinguishing

between XR, MRI, CT, US, DTI, Flouro, Mammo, NM and PET

7. Ability to pay close attention to detail while remaining calm in

difficult situations

8. Efficient multi-taker and excellent problem solver with exceptional

interpersonal skills

WORK HISTORY

Customer Retention Associate, 7/2013 to current

Scientific Games International--Orlando, FL

1. Retained Lottery retailers by making calls on a daily basis and

ensuring lottery ticket orders.

2. Compiling, Categorizing, and processing information into the computer.

3. Resolve any problems and handle lottery related questions.

4. Provide information on new games and promotions for lottery tickets.

5. Maintain working relationships with Lottery retailers and Marketing

Representatives.

6. Feedback given to CO-OP Manager on retailer or game issues.

Medical Records Administration/Courier, 03/2006 to 01/2012

Center for Diagnostic Imaging--Orlando, FL

1. Answers phones promptly and route calls as necessary.

2. Ensure the confidentiality of all patient information at all times in

accordance to policy and HIPAA regulations.

3. Files all documents in correct category with correct document

Name/Subject.

4. Check fax server throughout the day for new faxes to be filed

5. Retrieve voicemail messages and distributed to necessary department.

6. Relayed emergency calls to doctor in professional manner.

7. Request prior images for Radiologist comparison.

8. Scheduling, canceling and rescheduling patient appointments.

9. Handled attorneys request for records entered information in RIS

Logic.

Document Imaging Services, 04/2003 to 02/2006

University Hospital--Tamarac, FL

1. May prepare, scan, check quality, and index documents and/or images

that are being scanned and converted to electronic/digital format.

2. Collect patient co-pays, cash and insurance information

3. Logged all patient information in computer.

4. Collected private information on patient's regarding tests and lab

results.

5. Worked at reception desk, verified insurance and patient demographics.

6. Created and maintained computerized record management systems to

record and process data and generate reports.

Radiology Film Librarian, 08/2001 to 02/2003

North Broward Hospital--Pompano Beach, FL

1. Files, retrieves and distributes patient records and films.

2. Process incoming orders for procedures in Radiology departments.

3. Maintains integrity of patient records within the film library.

4. Files films in accordance with established systems.

5. Searches for lost or missing films or reports.

6. Checked sign in sheet for patient appointment time and alerted

technician of the patient arrived

7. Verified patient's identity by the name and label on patient's wrist

or leg.

8. May provide reception for patients and visitations to the department.

Secretary/Receptionist, 05/1999 to 07/2001

Schwartzreich and Yates--FT Lauderdale, FL

1. May maintain a calendar and tickler system for managing partner,

associate attorney and senior paralegal.

2. Scheduled all appointments, appearances and briefings.

3. Obtained signatures from attorneys for legal documents.

4. Organized envelopes, postage and mail correspondence for all clients.

5. Developed and maintained filing and retrieval systems.

6. Filed documents with the courts on behalf of the attorney.

7. Directed and coordinated law office activity, including delivery of

subpoenas.

EDUCATION

Bachelor of Arts: Health Services Administration, 2011

Keiser University--Ft. Lauderdale, Florida

1. Coursework in Health Services Administration

2. Coursework in Business Management

Associates of Arts: Health Services Administration, 2002

Keiser University--Ft. Lauderdale, FL

1. Coursework in Health Services Administration and Business

ADDITIONAL INFORMATION

2. To obtain my Masters in Health Administration/Sustainability

Management

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