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Customer Service School

Location:
Houston, TX
Salary:
11.00
Posted:
June 09, 2014

Contact this candidate

Resume:

Deliris Torres

**** ********** ***. # *** ****** City, Texas 77573

407-***-**** email: acehxk@r.postjobfree.com

EDUCATION

Turabo University – Ana G. Méndez University System, Metro Orlando Florida Campus

Bachelor of Science – Office Administration, 2007

Core Competencies

Customer Service Experience ~ Federal Work Experience ~ Inventory ~ Shipping ~ Receiving ~ Data Entry~ Clerical

~ MS Office ~ Power Point ~MS Excel ~ MS Outlook ~ Publisher ~ SAP

PROFESSIONAL EXPERIENCE

Orange County Public Schools

Apopka Elementary Schools, Apopka FL

October 2012- April 2014

School Clerk

• Greets and provides school-related information to all incoming families.

• Maintain daily attendance record of students in a school

• Answer the phone, do copies

• Assist the first grade students in computer lab every day

• Assist teachers with meetings

• Assist the school secretary any related job as filing, calling companies.

Orange County Public Schools

Colonial High Schools, Orlando FL

November 2012- October 2013

School Clerk/Records

• Maintain school records for the entire schools.

• Withdrawal students

• Records grades when a student enrolls or withdraws

• Purges student records and prepares the file for transfer to the central office

• Posts all required information to complete the permanent record when a student graduates

• Sends transcripts to schools for students who have transferred.

• Responds to written requests from appropriate agencies and persons regarding student information and

records; prepares routine correspondence.

• Provides general secretarial support to the guidance counselor, graduation coach, and administration as

directed.

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Orange County Public Schools

Oak Ridge High Schools, Orlando FL

January 2012- November 2013

School Clerk

• Maintain school records for the Special Student Education (ESE) Department as a Clerk update information

with teachers’ to verify ESE program planning, provide/clerical, assistance computerized IEP’s with student

information.

• Schedule appointments and meetings for the ESE Department.

• Assist in sending requested records to district school contact other School’s inside the State and outside State.

Copy/ File IEP are as needed, work independently and maintain confidentiality, scheduling interviews,

Provide information to supervisors, fellow workers, and subordinates.

Central Florida Reception Center Orlando, FL

March 19, 2010- 1-5-12

Administrative Assistant

Functions described below required high confidentiality and protocol as it pertained to records from the Department of

Corrections.

• Performed a variety of administrative functions such correspondence, scheduling interviews, organizing,

maintaining paper and electronic files and provided information to callers.

• Composed and distributed meeting notes. Maintained calendar and coordinated meetings.

• Maintained all relevant information under difficult circumstances and maintained composure in stressful

situations.

• Knowledge of roster management computer software including applications to find information and identify

essential information.

• Provided information to supervisors, fellow workers, and subordinates. Exchanged information face-to-face,

in writing, or via telephone/electronic transfer.

• Worked in an extremely high security environment that involved direct contact with prisoners in correctional

facilities.

• Coordinated plans, work projects, operating practices and procedures to create new or to revise existing

methods.

• Assisted in all areas as required including personnel management meetings and related work.

Orange County Public Schools

East Learning Community Orlando, FL

March 05, 2007-March 17, 2010

Secretary- Transition to Teaching –Recruitment

Utilized software programs on a daily basis, such as Excel, Access, Word, SAP, E-Recruitment,

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and CICS in the hiring processes for teachers.

Organized and controlled administrative functions such as correspondence, filing, reporting,

scanning, etc.

Updated, maintained, and retrieved employee information (i.e., address changes, name

changes, pay upgrades, teacher contracts, etc.)

Processed pertinent transactions and requisitions through SAP and E-Recruitment.

Analyzed and problem-solved personnel records and pay adjustments/information on a daily

basis.

• Assisted the lead facilitator in Pre-Employment Orientation presentations on a weekly basis.

Orange County Public School

Boone High School Orlando, FL

March 24, 2006- March 04, 2007

Secretary –Discipline Office

• Performed secretarial assignments with minimal directions for Discipline Office, and Administrators by

assisting with parents meetings and appointments

• Coordinated suspension process for levels (4) (this is a highly confidential level for students being suspended

for any kind of drugs or weapons inside the schools).

• Created and maintained separate filing systems for levels (4)

• Assist the student understanding disciplinary terms in the Code of Student

Orange County Public School

Odyssey Middle School Orlando, FL

August 02, 2004- March 23, 2006

Receptionist- Registrar, Clinic and Attendance

• Operated multi-line telephone system; took and distributed messages, provided information and assisted the

public.

• Assisted the School Secretary, Registrar, Clinic and Attendance by substituting each position when required.

• Coordinated for all departments parent conferences with Social Workers, Counselors, and Teachers

• Assisted and maintained files, sequence and accuracy of records information.

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Orange County Public Schools

Three Points Elementary Orlando, FL

August 13, 2001- August 01, 2004

Idea Clerk – Special Student Education (ESE) Department

• Updated information with teachers’ to verify ESE program planning.

• Provided to all staff members clerical assistance in computerized IEP’s with student information

• Scheduled appointments and meetings for the ESE Department.

• Coordinated records request to district schools and out of state schools.

• Copied/ Filed IEP’s as needed, worked independently and maintained confidentiality.

Orange County Public Schools

Stonewall Jackson Middle School Orlando, FL

December 03, 1998- August 12, 2001

Paraprofessional

• Worked together with teacher to enhance the efficiency of instructional lesson plans set by teachers.

• Collaborated in the absence of teacher managing classroom and planned lessons.

• Prepared study materials prior to teacher and student arrival.

• Verified student take homework and other work done in the class room.

• Provided tutoring and individual attention to every student by helping students who are disabled, non-

speaking learners or have any of other learning disabilities.

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