Phone: 303-***-****

acehv8@r.postjobfree.com

***** *. ****** ***.

Aurora, CO 80012

Gary R. Meents

Objective To excel as a customer service representative

****-******* ********* / *** (National Service Center) Denver,

Experience CO

IC3 (Internet Customer Care Center) Tech Live Chat Support Agent

The duties are assisting the customer with resetting their password,

looking up their account information and providing their username. To

assist in requesting refunds. Assisting with anything technical as to why

a transaction didn’t go through. How to apply for a PO Box online, how

to renew the PO Box fees online.

CER (Customer Email Response) Agent

The same duties as the EPI/ICC agent, but answering and giving

the information via the Internet. When the customer writes in and

has a question concerning either their Express Mail going abroad or

any other class of mail that is offered to go overseas. Also

answering questions concerning domestic mail, or anything to do

with postal questions, when needed.

EPI/ ICC Agent

Tracking international Express mail. Starting investigations and

researches and contacting the customer back with that information.

Giving out prices for International and domestic mail. Also tracking

domestic Express mail and starting investigations if needed. To

answer all questions that are pertinent to the U.S. Postal Service.

2001-2003 Teletech / NSC (National Service Center) Denver, CO

EPI/ ICC Agent

Tracking international Express mail. Starting investigations and

researches and contacting the customer back with that information.

Giving out prices for International and domestic mail. Also tracking

domestic Express mail and starting investigations if needed. To

answer all questions that are pertinent to the U.S. Postal Service.

1995-2001 Oppenheimer Funds, Inc. Englewood,

CO

Account Service Representative 3

Negotiate all transactions that come into the Preferred Partners

department (e.g., transfers, redemptions, exchanges, etc.)

Perform highest-level of processing in the company

Execute self-verification

Account Service Representative 2

Negotiate all transactions that come into the Top Producers

department (e.g., transfers, redemptions, exchanges, etc.)

Legal Processor 3

Negotiate all transactions that come into the legal department (e.g.,

transfers, redemptions, exchanges, etc.)

Execute self-verification

Legal Processor 2

Negotiate all transactions that come into the legal department (e.g.,

transfers, redemptions, exchanges, etc.)

1983-1995 Brunswick Recreation Center Aurora, CO

Junior Sales Director

Handle recruiting and retention for junior league

Set up prize funds

Arrange banquet

Order trophies

Collect dues and maintain financial records

Interact with parents

Inform Young American Bowler’s Alliance of averages

Publicize tournaments

Bookkeeping

Reconcile previous day’s receipts with end-of-day tape from the

registers from the counter (including the Pro Shop), the bar, and the

snack bar

Make entries on daily cash report log

Enter reconciliation results into computer and send to home office

Log all league and miscellaneous charges and payments

Record bills that the counter personnel are not authorized to pay out

on a voucher sheet and send to home office

Verify Pro Shop tickets

Counter Control

Collect dues from league secretaries/treasurers

Assign open lanes to non-league customers

Collect fees for bowling and rental shoes

Take telephone calls

Answer customer questions

Oversee porter scorers

Vending

Collect money from vending machines

Place orders

Refill machines

Record money and quantities on a log sheet

Porter Scorer

Assist customers with AS/80 scoring equipment

Supply customers with balls, bags, and shoes

Provide additional assistance as required during rush periods

Keep the center neat and clean at all times

Education 1998-2001 Oppenheimer Funds, Inc. in-house courses Englewood, CO

2001 Accurate Data Transfer

2000 RMD/72T/Death (Required minimum distribution for IRAs)

refresher

1998 RMD/72T/Death (Required minimum distribution for IRAs)

1999 Catapult (Oppenheimer’s client for external training) Englewood,

CO

1999 Microsoft Excel 97 Fundamentals

1999 Microsoft Word 97 Fundamentals

1990-1991 International Correspondence Schools Scranton, PA

9/89-12/91 Basic Computer Programming

9/87-4/90 Hotel/Restaurant Management

1986-1987 North American Correspondence School Scranton, PA

2/86-7/87 Bookkeeping and Accounting

1984 Associated Schools, Inc. N. Miami Beach, FL

9/84-10/84 Passenger Service and Travel Agency Procedures

1979 -1983 Aurora Central High School Aurora, CO

High School Diploma

Skills Typing

10 Key

Word

Excel

Power Point

Publisher

Hobbies Model railroading

Music

Reading

Square dancing

Gardening

Travel

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