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Customer Service Manager

Location:
Benton Harbor, MI
Salary:
15,000
Posted:
June 09, 2014

Contact this candidate

Resume:

Roshonta Baker

[pic]

*** ****** ***

Benton Harbor, MI

49022

Cellular (269) 861-

8961

Message 269-***-****

acehuh@r.postjobfree.com

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Objective

Pursuing a position where utilizing my computer knowledge,

organizational abilities, strong people skills and business experience

will be used to improve performance, productivity, and profitability

Skills

. Customer Service, Leadership, Secretarial, Computer and Software, and

Public Speaking Skills

. Adaptable, Dependable, Hardworking, Kind, Loyal, Team Player,

Trustworthy, and Responsible

Experience

Ihop International House of Pancakes, Benton Harbor, MI

Shift

Manager, 2012-current

. Monitored work crew

. Assisted customers with dining selection

. Trained new personnel

. Collected money and receipts and the end of business day

Carson's, Benton Harbor, MI

Sales Associate, 2011-2014, Seasonal

. Processed customer's credit cards, and check payments

. Stocked Shelves for the next business day

. Assisted customer's with returns, exchanges and unwanted merchandise

. Exhibited patience and courtesy during high volume periods

Kidzone Preschool and Childcare, Benton Harbor, MI

Assistant Preschool Teacher, 2012-2013

. Supervised children's daily activities

. Monitored children and ensured their safety

. Supervised children outdoor fieldtrip and indoor activities

. Provided children with one on one and group interaction

Lake Michigan College, Benton Harbor, MI

Office Assistant, 2011 - 2011

. Numerically or alphabetically filed documents, reports, letters, and

memos

. Updated and maintained files

. Created, maintained and updated client files

. Provides diverse clerical and secretarial support required

Lake Michigan College, Benton Harbor, MI

Assistant Registrar, 2010 - 2010

. Meet and greet Clients

. Acted as office support to various departments

. Provided customers with personal selection and service assistance

. Maintained a professional and courteous atmosphere when dealing with

customers

. Exhibited patience and courtesy during high volume periods

Lake Michigan College, Benton Harbor, MI

Clerical Assistant, 2010 - 2010

. Numerically or alphabetically filed documents, reports, letters and

memos

. Maintained accurate log of all file data entered

. Acted as office support to various department

. Prioritized and maintained client information on computerized system

Junior Achievement, Saint Joseph, MI

Teacher Aide, 2010 - 2010

. Knowledge of principles and methods for curriculum and training

design, teaching and instruction for individuals and groups

. Selected and utilized instructional methods and procedures appropriate

for the situation when learning or teaching new things

. Prepared lesson materials, bulletin board displays, exhibits,

equipment, and demonstrations

. Presented subject matter to students under the direction and guidance

of teachers, using lectures discussions

Education

A.A., 2013

Lake Michigan College, Benton Harbor, MI

Studying Psychology



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