Stephanie Roman

*** ******* ******* **

Palm bay FL, 32909

(321) 795 - 9748

E-mail: acehrr@r.postjobfree.com

OBJECTIVE

To obtain a position with a progressive company that will effectively utilize acquired expertise and experience.

EDUCATION

Bayside High School, Palm Bay, FL

EXPERIENCE

Customer Service

Bright House Networks CCP•Melbourne, FL • 2013-Present

Responsible for assisting customers with all account issue, and order review of services. Provided feedback and detailed notes on customers accounts of each interaction. Providing troubleshooting of equipment and services and detailed programming of equipment.

• Dispatching technicians to service calls and installs

• Providing General information to prospective customers

• Cancellations,

• All aspects of payments

• Upgrade resets

• Activations (new cable,internet and phone services)

• Trouble shooting of devices

• Technical issues

• Creating new accounts

• Applying credits and adjustments to charges when needed

Account Services

Sprint PCS Corporate headquarters• Orlando, FL • 2011-2013

Responsible for assisting customers in all aspects of account issues, and order review. Provided feedback and detailed notes within customer accounts continuously.

• Responsible for Customer account inquiries as to

• Cancellations,

• All aspects of payments

• Upgrade resets

• Activations (new line and phones)

• Trouble shoot of devices

• Technical issues

• Creating new accounts

• Applying credits and adjustments to charges when needed

Customer Service Representative

Lowes • Palm Bay, FL • 2008-2011

Responsible for assisting customers in all aspects of account issues, and order review. Provided feedback and assistance for special orders, pick up’s and deliveries.

• Responsible for maintaining a balanced register, and updating customer accounts.

• Responsible for inventory control. Responsible for receiving scanning and entering all returned inventory to store inventory system. Also tracked all inventory on sales floor.

• Responsible for researching of missing products and inventory and confirm exact location of merchandise.

Appraisal/BPO Processor

ISGN• Melbourne, FL • 2009-2010

Responsibilities were processing appraisal reports provided by appraisers for all real estate transactions. Reviewing excel reports for order volume provided by clients in order to confirm order receipt, address’s and property values, and providing written and verbal feedback in regards to completed orders, and responding to any client disputes or complaints.

• Responsible see all daily deadlines were meet, and providing feedback to team lead if deadlines would not be meet.

• Assigned orders to various appraisers in the U.S., negotiated pricing in regards to turn time and property distance.

• Researched and recruited new BPO agents and appraisers.

• Responsible for training all new employees to follow all of the following process.

Inventory Manager/ Sales Representative

Rack Room Shoes• Melbourne, FL • 2006-2007

Responsible for inventory management and control. Received, scanned and entered inventory into the store inventory system. Tracked all inventory on sales floor.

• Responsible for weekly and monthly cycle counts of all shoes and accessories, including a full research of missing products.

• Guided new customers through the decisions and purchasing.

• Handling cash/credit transactions.

• Maintaining /customer satisfaction

RELATED SKILLS

• Bilingual

• Strong organizational and detail oriented skills.

• Well regarded for interpersonal, written and oral communication skills.

• Effectively handles multiple tasks simultaneously.

• Knowledgeable in Excel, Word perfect, Power point, Adobe Photoshop, Publisher, Outlook.

• Certified in business systems and technology.

REFERENCES : Available upon request

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