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Customer Service Management

Location:
Louisville, KY
Posted:
June 09, 2014

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Resume:

Joel Harambasic

**** **** ****** . *** ******, IN 47150 . 812-***-**** .

acehp7@r.postjobfree.com

Summary of Qualifications:

. Served more than four years in leadership and management positions

supervising, training, and mentoring groups of 3-5 people

. Led numerous projects in a graduate M.B.A program to ensure successful

completion of assignments, delegation of group responsibilities, and

detailed coordination of project requirements

. Experienced self-starter when learning new software and keeping up to

date with technology as a tool to progress in the workplace.

. Experienced using Excel and Oracle software for analyzing and

forecasting data

. Skilled using Microsoft; Project, Word, PowerPoint, Excel, and Oracle

. Planned and coordinated 3-14 day trips for groups and ensure group

activities were relevant and appropriate for group members

. Managed patient operating cases and physician requirements to optimize

materials and supplies for operating room

. Coordinated operating room supplies and inventory levels for diverse

procedures

. Applied internal processes and enforced project standards

. Resolved and completed all projects and assignments in a timely manner

. Skilled communicator with co-workers, leadership, and trainees

. Tracked pertinent medical related information for travel participants

and made necessary arrangements with travel partners to create great

experiences.

. Received five prestigious Better Care Awards from Norton Healthcare

for outstanding customer service

. Graduated Cum Laude from M.B.A program (3.5 GPA)

Education:

2009 - 2011 Sullivan University, Louisville, KY

M.B.A. - Masters of Business Administration

1996 - 2002 University of Minnesota, Minneapolis, MN

Bachelor of Science in Health and Wellness

1999 - 2000 University of Minnesota, Birmingham, England

Cultural Studies

Work Experience:

2013 Business Development Consultant

Louisville, KY

. Providing insight into the management of the business for

company leadership; while offering market feedback to assist

in current and future marketing strategies. Planning and

coordinating the implementation of business plans utilizing

lean methodologies. Involved in strategic marketing and

operations planning with top executives, setting objectives

and methods to reach them.

2006 - Present Norton Healthcare,

Louisville, KY

Patient Care Associate

. Responsible for equipment, supplies, and inventory

management, mentoring new employees, creating opportunities

for problem solving with our team. Successfully adapting and

collaborating with a large team of professionals to optimize

patient outcomes.

1998 - 2005 Ventures Travel LLC/Friendship Ventures,

Eden Prairie, MN

Program Specialist/ Day Trip Specialist

High level of multitasking while on trips with physically and

mentally disabled individuals. Handling all resource

management, budgeting, risk management, medication and

dietary arrangements for all travelers. Coordinated daily

activities and transportation; and completed daily

documentation.

Ancillary Experiences:

2013 Church of the Open Door New

Albany, IN

Deacon

. Taking care of the house of God; greeting the people as they

come in, helping people to find; a seat, a songbook,

bathrooms, or anything that they might have questions about.

Above all maintaining order in the church with courtesy and

authority.

2006 - Present Received 5 Better Care Awards

. Formal recognition for providing outstanding customer service

to patients, families, and visitors.



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