Javan Jackson

**** **** **** ****** #*

acehkp@r.postjobfree.com

Cleveland, Ohio 44102 216-***-****

Objective: To obtain a crisis intervention Position

Skills Highlights

10+ years of experience offering high quality customer service to all

patrons

Received the World Class Ideas Program Award- Cleveland Clinic 2007

Flexibility to work evenings, weekends, holidays and overtime as needed to

complete all tasks

Ability to lift up to 75 pounds as a regular part of job duties

Education:

Bachelor of Arts: Psychology Ashford University Clinton, Iowa

Associate of Arts: Business University of Phoenix Phoenix, Arizona

Experience:

Grifolds/ Plasma Care Cleveland,

Ohio

Donor Processor 2013-Present

. Conducts donor screening to determine initial suitability of donor to

undergo plasmapheresis through verification of accumulated data.

. Conducts pre-donation medical screening in accordance with established

guidelines.

. Determines Hermatocrit (HCT) and Protein via finger stick use of the

hermatastat and refractometer.

. Provides appropriate feedback to ineligible donor candidates.

. Ensures all donor screening information is complete and accurate prior

to donation.

. Effectively communicates donor medical information to Medical Staff.

. Ensures donor confidentiality.

. Establishes and maintains donor files in an organized and efficient

manner.

. Builds rapport with donors to ensure overall customer satisfaction

with the center to support long-term donation.

. Performs general administrative duties, including greeting donors in a

friendly manner, answering phones, and assisting center management as

needed.

. Learns and maintains through familiarity and compliance with all state

and federal regulations, U.S. Food and Drug Administration- approved

Standard Operating Procedure Manual, Occupational Safety and Health

Administration, Clinical Laboratory Improvement Amendments, Current

Manufacturing Practice and internal company procedures.

. Maintains supplies necessary to perform job duties.

. Maintains and ensures proper sanitation and cleaning of equipment and

work areas between donors.

. Report all unsafe situations or conditions to area lead, supervisor or

manager.

Cleveland Clinic Health System Cleveland,

Ohio

Library Assistant II 1997 - 2013

. Performed support functions for several areas of library operations

including collection support, document delivery and circulation.

. Greeted all patrons, and answered all incoming calls with a pleasant

demeanor

. Processed books, journal issues and audiovisual materials for use

. Reshelved books and journals, shift collections, complete inventory

counts and conducted usage studies as assigned

. Photocopied, scanned and/or downloaded journal articles for patrons

utilizing the ILLID system

. Verified incomplete article requests using DD Stack Searching, then

forwarded articles by email to the appropriate person

Contact this candidate