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Customer Service Maintenance

Location:
North York, ON, Canada
Posted:
June 08, 2014

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Resume:

Gurpreet Kaur

**** ******* *****

Mississauga ON L4T3L6

Ph. 647-***-**** Email: acehjw@r.postjobfree.com

A committed, analytical, quick learner and hands on experience person who looking for a

position in IT.

PROFILE

B.C.A. (IT) degree in computer science and computer and network support diploma

2 years of experience in customer service

Strong knowledge about network troubleshooting, Unix/Linux administration and Window server

administration

Highly self-motivated and adaptable to new technologies, ability to work independently and in a

team environment

TECHNICAL SKILLS

Network Hardware/Software Firewall, Switches, Routers, Hub, CAT, Putty

Network Protocol TCP/IP, ACL, NAT/PAT, DHCP, VLAN, Telnet,

Subnet, InterVLAN, LAN/WAN, ARP

Routing Protocol RIP, OSPF, EIGRP

Operating Systems Window XP/7/8, UNIX, Linux,

Window Server2008/2012

Office Application MS Word, Access, Excel, PowerPoint and Outlook

Hardware PC, Printer, Scanner, Laptop

Language C, C++, HTML, JavaScript, SQL, PHP

RELEVENT COURSEWORK

Network and Security

Configuring and maintaining Cisco ASA Firewall, Switches and Routers

ACL, VLAN, InterVLAN, NAT, PAT, Subnets, Telnet, DHCP, ARP

Configure routing protocols like OSPF, RIP, EIGRP

Working knowledge about hash, symmetric and asymmetric cryptographic algorithms.

Generate a self-signed certificate based on a RSA key pair using OpenSSL.

Linux/Unix

Linux system operation and administration on various Linux distributions like Centos, Redhat,

Ubuntu, and Oracle Enterprise Linux

Configure and manage Firewall, System Security, SSH, sftp, Mail Server on a Linux Server.

Configure and manage a file and printer sharing system facility between Linux and window.

Proficient in Linux command line, scheduling, archiving and user management.

Storage

Storage Management with RAID5/RAID1, LVM and Standard Partition

Backup and restoration on DAS/NAS

Managing various disks and arrays

MS Window

Window 2008/2012 servers administration and maintenance

Active Directory Domain Server infrastructure configuration and maintenance

Design, implement and maintain Group policy/ User management

Configure and Manage the DNS/DHCP role

Virtualization

Installation, administration and maintenance of VSphere, ESXI server and virtual machines in

various virtualized environments

EXPERIENCE

Receptionist

Mahak TV and Radio Aug 2013 – May 2014

Answer incoming telephone calls

Receive, sort, and route mail

Monitor visitor access and issues passes

Order, receive, and maintain office supplies

Cashier

Fresh Food Market Feb 2013 – July 2013

Track record of greeting customers in a polite and friendly manner

Able to bag and wrap customers’ purchases

Demonstrated ability to assist customers to sign up for store rewards programs and to apply for

store gift cards

EDUCATION

Computer and Network Support Technician 2013-2014

HUMBER COLLEGE, Toronto, Canada

Bachelor of Science (Computer Applications) 2009-2012

Punjab University, Chandigarh, India

AVIALABLE UPON REQUEST



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