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Customer Service Quality Control

Location:
Delray Beach, FL
Posted:
June 08, 2014

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Resume:

Sarah Burris

561-***-****

** ***** **. #***

Delray Beach, FL 33446

Objective

To obtain a position utilizing my experience as well as my natural desire to improve the efficiency and quality of an established and/or growing organization.

Qualification Highlights

Effectively able to communicate with customers, staff and management, written and verbally.

Enthusiastic, creative, and willing to assume increased responsibility.

Great work ethic and superb team skills.

High initiative with strong self-management skills.

Decisive and direct, yet flexible in responding to changing assignments and workload prioritization.

Organized, efficient, and precise with strong liaison skills.

Skilled at solving customer relation problems.

Determined, willing, and an easy learner.

Familiar with accounts payable, accounts receivable, Word, Quickbooks, and Excel.

Familiar with faxing, copying and scanning,

Education

High School Diploma, Knoxville, Tennessee 2004

Experiences

Exceptional Auto Transport

Customer Service Representative, 2014

Responsible for dispatching of auto transportation, accounts receivable, handling multiple phone lines at once in a timely manner. Making courtesy calls, answering any questions concerning scheduling or billing, sending dispatch emails, and cancellations of any orders.

UNICOR Textile Factory, Waseca, Minnesota

Commercial Sewer, 2009-2010, 2013-2014

Sewed military clothing, worked successfully on piece rate, focused on quality control, processing techniques, and trained on many machines:

Single and double needle lock stitch

Three and Five thread chain stitch

Heat seals and heat presses

Buttonhole

Drainhole

Stamper

Bartack

Cutting knife

Lt. Office F.M.C. Carswell, Fort Worth, Texas

Office Clerk 2012-2013

Responsible for accounts payable, scheduling shifts, and days off while working around other appointments. Daily reports for my boss and supervising the areas.

UNICOR Textile Factory, Fort Worth, Texas

411 Operator 2007-2008, 2010-2012

Located phone numbers and addresses, reverse searches, movie listings, and toll free numbers.

Worked customer service and supervisor phones successfully on time management and quality control.

Electric Cowboy, Knoxville, Tennessee

Waitress 2005

Responsible for greeting customers, taking orders and ensuring that customers had an enjoyable eating and drinking experience as well as a good time on the dance floor.

Arbys, Knoxville, Tennessee

Customer Relations 2003-2005

Greeted patrons and filled their orders, practiced food handling and sanitation procedures, entered sales and gave correct change, as well as placing office orders.

Taco Bell, Knoxville, Tennessee

Customer Relations 2003

Greeted patrons and filled their orders, practiced food handling and sanitation procedures, efficiently handled transactions consisting of any combination of cash, checks, and credit cards.



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