Rafaela Cosme

**** ****** ***, *********, ** ****5 * 347-***-**** * Email

acehi3@r.postjobfree.com

Objective:

I am seeking a position in the Social Services field where I can make a

significant contribution to the organization and clients by putting in

place my work experience and proficiency, and successfully accommodate the

company's interests and needs.

KNOWLEDGE and ABILITIES

The Realization Center

9/13 - 10/13

Substance Abuse Counseling - Intern

. Assisted clients through individual and group counseling

. Facilitate Substance Abuse Groups of 15 clients

. Developed and documents individualized treatment plans that address the

needs of substance abuse client population

. Early Recovery, Dual Diagnosis and Recovery Triggers Groups

. Performs other duties as assigned by manager and / or Director

. Report Group Notes in a daily basis using specific organization's formula

(SOAP)

Catholic Charities Neighborhood Services/

2/10 - 11/12

Peter Dellamonica Senior Center

Case Manager

. Provided information, advocacy and referral to clients

. Responsible for providing short term counseling to clients

. Provided case assistance including benefits and entitlements

. Refers clients to appropriate treatment modality based on assessment

. Provided crisis intervention when necessary

. Maintained clients records and necessary forms per program regulations

. Provided timely monthly statistical reports

. Act as supervisor when necessary

. Used several Microsoft programs such as Word, Excel, PowerPoint and

Outlook.

WOODHULL MEDICAL CENTER, Brooklyn, NY

12/03 -2/08

Patient Representative/Interpreter - Patient Relations Department

Provided support services to the Director of Patient Relations Department

Served as an advocate and interpreted to patients with limited English

proficiency

Addressed individual needs in a timely and respectful manner to help create

a positive experience for patients and their loved ones. Conducted a

thorough investigation, document and conclude findings.

Tracked and monitored patient satisfaction surveys, and the monthly and

quarterly reports.

Responsible for welcoming new admissions

Responsible for informing patients and their family members of the

Patients' Bill of Rights and other network services.

Responded and resolve patient's complaints and concerns.

Kept a log sheet with a brief summary of patients complaints

Handled high volume of situations and worked under pressure for many

priorities and deadlines

Ridgewood Older Adult CenterMiddle Village Adult Center, Ridgewood, NY

11/01 -9/03

Case Aide/Crime Victims Coordinator

. Provided case assistance to the elderly.

. Benefits and Entitlements

. Responsible for making home visits, intakes and assessment

. Counseling

. Tracked and monitored statistics of monthly report to Executive Director

. Coordinated speakers and presentation of health promotions

SKILLS

. Fifteen plus years working with the public with the objective to

achieve success.

. Skills in screening and assessing clients, counseling, identifying crisis

and intervening when appropriate, and managing client records.

. Knowledge of the principles and practices of administration and

management

. Ability to analyze information; make decisions; lead and participate on

teams; establish and maintain effective working relationships; train and

coach others; adapt to changing priorities; innovate new ideas; manage

staff and projects; manage conflicts; communicate, delegate and work

independently

. Strong Customer Relations Skills. Knowledge of conducting and writing

investigations reports.

. Knowledge of Human Resources policies and procedures.

. Experience in an administrative, managerial and supervisory capacity

. Strong Knowledge of software, including Microsoft Words, Microsoft

Access, PowerPoint, Outlook, Knowledge of the Internet, E-mail, Fax,

copy and Scanner machines

. Excellent organizational and interpersonal skills; Good communication

skills. Self-starter, flexible, creative, fast learner, punctual,

professional, team player, and dedicated to producing quality work

. Bilingual: English and Spanish

EDUCATION

MS Mental Health Counseling

Expected date of graduation

Long Island University

1/2015

BA Sociology

Graduated 5/2004

Long Island University

Brooklyn, New York

CERTIFICATES

40 Hours- Medical Translation Training

Completed May 2005

80 Hours-Interpreter's Training

Completed March 2004

Contact this candidate