**** ******* *** *#***

Bradenton, FL *****

315-***-****

acehfz@r.postjobfree.com

billy prophett

Accomplished health information technology advocate with over six years of responsible experience

OBJECTIVE

in sales, customer service, elbow/customer support, and end-user training for telecommunication

technologies and healthcare software. Strong technical background with proven success in building

and managing customer relationships with major corporate clients. I also entail excellent presentation

and oral/written communication skills.

SKILLS & Connect Care, Epic, Ambulatory, MyChart, Inpatient, Outpatient, CPOE, Customer Service, Trainer,

EMR, Sales, Implementation, IT Support, Real Estate, MS/Windows, Outlook, Lotus Notes, Adobe

ABILITIES

Acrobat, Analytical Software, Data Management, Internet Applications, and Microsoft Office Suite.

EXPERIENCE

PHYSICIAN SUPPORT, GOOD SAMARITAN HOSPITAL

SUFFERN, NY

June 2013 – May 2014

• Responsible for successful integration of Connect Care and advanced support.

• Assist liaisons with all projects within hospital.

• Experienced developing and conducting training in adult education environment.

• Ensured alignment of all application training activities with cultural and clinical

transformation objectives.

• Receive and resolve issues received through help desk tickets. Coordinate system changes

with C.C. Application Analysts to address configuration problems as required.

• Serve as a primary point of contact on Connect Care implementation and

optimization/follow-up for physician practices

EPIC TRAINER, ST. JOSEPH’S HOSPITAL

SYRACUSE, NY

June 2013 – May 2014

• Responsible for successful integration of Epic's Ambulatory and CPOE within given

facilities.

• Assist liaisons with ambulatory site visits & other projects.

• Assist in the development of system modules/training end-users.

• Experienced developing and conducting training in adult education environment.

• Supported the Enterprise team in technological competency assessments across LMHS.

• In addition, trained additional trainers within the organization as needed, maintained

policy/procedure documentation, and coordinated training for new software releases and

updates.

• Ensured alignment of all application training activities with cultural and clinical

transformation objectives.

• Receive and resolve issues received through help desk tickets. Coordinate system changes

with Epic Application Analysts to address configuration problems as required.

• Serve as a primary point of contact on Epic implementation and optimization/follow-up for

physician practices.

GO-LIVE SUPPORT, CLEVELAND CLINIC

CLEVELAND, OHIO

March 2013 – May 2013

• Create custom tip sheets and other handouts that help practice staff use Epic based on their

unique implementation.

• Provide at-elbow support during go-live. Build practice staff experience working with Epic

systems in their own environment.

• Map practice workflows and business processes into Epic. Clarify and resolve workflow

issues/questions with practice staff.

• Participate in education and training activities for practices during go-live.

REALTOR, REALTY USA

MANLIUS, NY

September 2012 - present

• Using advertisements to promote the sale of a property.

• Working with appraisers and the client to determine a fair and competitive market price.

• Working as an intermediary between the buyers and the sellers. It's very uncommon for the

two sides to communicate directly while working with a real estate agent.

• Advising sellers on things they can do to make their home more appealing to buyers.

• Generating lists of potential properties that compatible with a buyer's needs.

RETAIL SALES MANAGER, VERIZON

CAMILLUS, NY

October 2010 – October 2012

• Facilitate retail sales of cellular phones and wireless services to the general public while

demonstrating outstanding customer service.

• Create additional sales opportunities through creative marketing campaigns and community

involvement.

• Develop continuous and up-to-date knowledge of Verizon Cellular and wireless products

and services; demonstrate equipment capabilities.

• Handle daily store operations such as opening/closing, inventory control, cash management,

and various office/administrative duties.

• Develop and monitor action plans for the accomplishment of daily/month sales goals.

• Responsible for programming all handheld devices on new and existing contracts.

• Managing, influencing, and supporting individual Retail Sales Representatives to achieve

goals through observation, feedback (both positive and negative), role playing, side by side

selling, and coaching along with formalized periodic performance reviews.

JUNIOR ENERGY AUDITOR, ZERODRAFT

SYRACUSE, NY

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April 2008 – October 2010

• Conduct home energy assessments in residential homes, entering attics, basements and

crawl spaces. Conduct combustion safety testing and infrared scanning to evaluate existing

conditions and recommend energy efficiency improvements.

• Install instant savings measures such as compact fluorescent lamps and other energy savings

devices as defined by the Mass Save Home Energy Assessment Program.

• Complete detailed and accurate data collection and measurements and enter the data in the

utility computer program.

• Interact with homeowners and tenants, answering questions regarding energy efficiency and

recommend next steps.

• Promote and encourage adoption of energy saving measures recommended in the home

energy assessment.

EDUCATION LEMOYNE COLLEGE (SUMMER 2010)

SYRACUSE, NY

• Business Administration

ONONDAGA COMMUNITY COLLEGE (2008 - 2010)

SYRACUSE, NY

• Business/Criminal Justice

LIVERPOOL HIGH SCHOOL (2004-2008)

LIVERPOOL, NY

• High School Diploma

• Graduated in the top 25% of the class in 2008.

• Awards: Honors and AP credits in English, History, and music; The President’s Award

(twice); Pool’s Award (excellence in learning and role model); Mediator Certification; and

Student Musician’s Award.

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