aceguf@r.postjobfree.com Cell: 404-***-****

*** ***** *** ******

Brooklyn NY 11249

Marcus Sanders

Energetic Executive with 8+ years’ experience in retail and food service upper management and

ownership. Possessing a broad knowledge of management skills with a particular focus to customer

service, increasing bottom line profit, store presentation and developing employees.

Respected Leader in business and in the community; instill a can do attitude in employees,

commitment to customer service as a key driver of company goal attainment. Lead by example and

ensure the execution of all safety, security, quality and store operations policies.

Areas of Expertise

Customer Service Management Customer Satisfaction Enhancement Teambuilding & Training

Marketing and Advertising Scheduling and Labor Control Store Site Selection

Retail Operations Management Profit and Loss Responsibility New Product Development

Professional Experience

Crumbs Bakeshop – New York, NY

National Operations Specialist 7/12 – Present

Promoted to National Operations Manager to implement and manage Starbucks coffee in all Crumbs Bake Shop locations in

the United States of America. Responsible for operations of 79 stores nationwide and 9 District Managers. Duties include

ensuring all policies and procedures are followed to standard; preparation and execution of marketing strategies with the

local community and social media to increase top line revenue and preparing for company growth by assisting with new

product development, strategic site selection, and assisting with company growth strategy.

Eastside Territory Manager 10/11 7/12

Territory Manager for the Eastside of Manhattan Crumbs Bakeshop locations including Grand Central, Bryant Park, Madison

Ave and Upper East Side and Times Square. Also responsible for operating and managing the Crumbs Bake Shop Catering

Department for NYC metro area. Duties include ensuring all policies and procedures are followed to standard, increasing

profitability, building bench strength and a strong cohesive team.

Selected Contributions:

• Implement and manage Starbucks Coffee in 79 Crumbs Bakeshop locations nationwide. Full profit and loss

responsibility for all aspects of this transition.

• Named Company Operator of the year in 2012.

• Full profit and loss responsibility for 12 of the busiest Crumbs Bakeshop locations and the company’s catering

department in a rapidly expanding company.

• Oversee an average of 40 managers on policies and procedures, marketing initiatives, profitability, and labor cost

and control.

• Assisted in opening numerous new locations including site selection, construction, training and development for

multi unit managers in other markets and store managers in the current market.

• Enhanced territory’s top line by 12% while maintaining optimal labor and COG targets through coaching and

training sessions and follow up and sales strategies.

• Participated in weekly Executive strategy meetings that included new product roll outs, company marketing

initiatives, and future growth strategy of the company.

JFS International D/B/A Kentucky Fried Chicken Atlanta, GA

Vice President of Operations, 9/07 9/11

Promoted to Vice President Position to recruit, train and supervise 3

district managers, 200+ employees and 24 locations and the catering

department. Responsible for all aspect of the business including

profitability, training and development and new store openings.

District Manager, 12/05 9/07

Oversaw all operations of 9 to 11 YUM Brands locations including

customer service, inventory, labor and food cost, scheduling, payroll,

budgets, P&L accountability, human resources, remodeling of stores,

and advertising.

Selected Contributions:

Proficient in franchise operations including contracts, policies and procedures,

royalty and advertising obligations, and new development and remodeling of

restaurants

Responsible for an average of 200 employees. Proficient in scheduling, labor

control, inventory, advertising, and development of employees.

Named one of the “Future Leaders of Tomorrow” by the Rainbow Push

Coalition and Jesse Jackson for accomplishments in business and in the

community. Awarded “Outstanding Franchise Operations” by Kentucky Fried

Chicken’s Association for African American Franchisee’s.

Oversaw a total of 10 Kentucky Fried Chicken restaurants in Georgia and 14

YUM Brand restaurants in Knoxville, TN.

Elevated store’s bottom line profit from 5% to 11% by cutting labor and

controlling food cost. Also responsible for all hiring and firing of the

management team.

Helped open and run an independent restaurant named MJ’s Café. Created the

restaurant’s menu, hired the staff, created the name and concept, oversaw the

stores remodeling.

Served on two local advertising co-ops where local television advertisements

and print drops were discussed and rates were decided based on TRP’s.

Education and Training

University of Florida

Social Science

Awards and Achievements

“Outstanding Franchise Operations” African American Association of

Kentucky Fried Chicken Franchisee’s 2009

“Future Leader of Tomorrow” Rainbow Push Coalition and Jesse

Jackson 2008,09,10

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