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Customer Service Manager

Location:
Lakewood Township, NJ, 08701
Posted:
June 06, 2014

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Resume:

Meghan Stile

Oceanside, NY

acegud@r.postjobfree.com - 516-***-****

Driven and result-oriented professional with a Bachelor's degree in Communications with experience in the

areas of office management, project coordination, marketing, staff training and reporting. An effective leader

and trainer, ensuring service improvement and delivery whilst offering innovative ideas that has promoted

growth and change within highly pressurized working environments. Recognized as a confident decision maker

with a keen analytical focus. Adept in building successful working relationships at all levels.

WORK EXPERIENCE

Operations Assistant

Vanguard Funding LLC - Garden City, NY - 2013 to Present

o Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency across a fast-paced mortgage company with 9 locations.

o Demonstrated proficiencies in telephone and front desk reception within a high-volume environment. Calmed

customers, researched and rapidly solved problems.

o Conducted over 500 calls per week and completed several reports to assist compliance team.

o Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary

customer service delivery and team player attitude.

o Strong ability to organize, plan and execute events with efficiency.

o Concentration and focus on complaints and improving company image.

o Manage simultaneous projects and maintain calendars to ensure deadlines are met.

Server& Bartender

Bertucci's - Westbury, NY - 2013 to March 2014

o Detail oriented in preparing and itemizing bills, and explaining charges to guests.

o Excellent customer service skills, including experience in a variety of settings and working with a wide variety

of people ranging from children to senior citizens.

o Efficient with cash handling and experienced with computerized system.

o Trains new staff members in the organizations culture, work ethic and practices.

o Responsible for maintaining a clean dining area while ensuring all standards are met.

Office Manager

PL-LTD - Albany, NY - 2006 to 2013

o Directed all aspects of property management with a staff of 4 employees. Responsibilities included

administrative, business planning, marketing and account management.

o Managed utilities, marketing and annual leasing for 7 student housing buildings and 14 apartments.

o Negotiated with prospective tenants as well as supervised lease renewals.

o Communicated regularly with tenants to ensure rent collection and property maintenance.

o Managed front office operations, informed tenants of news, prepared various monthly reports, collected

timesheets for payroll distribution.

o Maintained landlord, employee and tenants' satisfaction.

Assistant Manager

Ruby Tuesday's - Albany, NY - May 2012 to December 2012

o Directed general restaurant operations by monitoring food quality and staffing requirements.

o Worked collaboratively with the general manager in order to set sales goals for each shift.

o Managed customer service employees as well as food production employees.

o Collected cash and gathered daily bank deposit.

o Collaborated with servers to improve the quality of the total guest experience.

o Emphasized cleaning maintenance and restaurant renewal.

Server

Smokey Bones - Albany, NY - 2009 to 2011

o Interacted with clients, received outstanding reviews in guest satisfaction surveys.

o Provided a positive and upbeat experience to guests through good customer service and hospitality.

o Addressed guest's grievances in a professional manner and worked with manager to solve issues related

to guest's experiences.

EDUCATION

B.A. in Communications

University at Albany

2013

ADDITIONAL INFORMATION

Areas of Expertise

- Strategic and Business Planning - Staff Training and Supervision - Leadership

- Business Development - Company Secretary - Problem Solving

- Financial Controls/ Budgeting - Customer Service/ Client Relations

Technical Skills

MS Office: Excel, Power Point, Word



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