Medical Customer Service
Resume:
Elizabeth Pavon Davis
Medical Laboratory Technologist
**** ***** **** ***** ********** Va 23112 Email:acegta@r.postjobfree.com Mobile:804-***-****
Career Summary
I hold a Bachelor of Science Degree in Medical Lab Technology with more than twenty years of professional experience
as a Medical Laboratory Technologist for major hospitals and reference lab. I am currently in the process of obtaining a
certification as a Clinical Medical Laboratory Technician .
Qualifications
More than 20 years of experience as a Medical Laboratory Technologist generalist & Point of Care Testing
Bachelor of Science degree in Medical Lab Technology.
In process of obtaining certification as a Medical Laboratory Technician.
Well versed with various lab analyzers and methodologies used in the different areas of a clinical lab setting.
Regulatory compliance monitoring experience
Customer service experience
Troubleshooting equipment and technical assistance.
Microsoft and Excel experience
Dependable, hard working team player and multi-tasker
Competencies
Comprehension and experience of QC & QA procedures.
Adherence to general laboratory standards, policies and regulations.
Worked in all areas of the clinical laboratory such as blood banking, chemistry, hematology, urinalysis, coagulation,
microbiology, specimen processing and Point of Care Testing.
In depth knowledge of medical terminology
Training of technical staff and source of technical information
Education
Bachelor of Science in Medical Lab Technology Universidad Central del Ecuador, So. America 1989
Honors and Awards
• Continuing education through CAP and ASCP webinars and websites
• Various acknowledgements and awards from HCA hospitals
• Attended workshops for Coulter, DADE Behring, Dupont, Helena Laboratories
Certifications
Certified Medical Laboratory Technician (pending February 2014)
Professional Experience
Medical Technologist in Point of Care Testing, VCU Health System 2012-2014
Duties and Responsibilities
o Scheduling and monitoring staff mandatory training
o Validating staff competency before allowing to work independently and thereafter
o Monitoring staff compliance with all TJC and other regulatory agencies such as OSHA, CAP, CLIA, etc.
o Records, reports and monitors all patient analysis data following proper documentation and procedures.
o Establishing and implementing corrective action plans.
o Perform instrument validations, correlations and generate reportable data for review.
o Installation of new analyzers following validation.
o Coordinate QC, calibration and linearity performance and documentation.
o Participate in proficiency testing programs.
o Identify trends and resolve problems in a timely manner.
o Assist with inventory management and proper storage of reagents and supplies.
o Observes cleanliness of work areas every before and after procedures.
Troubleshoots malfunctioning instrumentation to ensure quality results.
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Documents all maintenance and technical problems per established protocol.
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Develop proposals for identified projects and gather data to support new projects as well.
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Develop and maintain an open communication flow and good customer relationship throughout the hospital
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staff and the clinical laboratory.
o Participate in laboratory readiness for inspections.
o Training of medical lab students during their clinical rotations.
Medical Technologist Generalist, Henrico Doctors Hospital 1993-2012
Duties and Responsibilities
o Third shift in charge technologist
o Performed phlebotomy on inpatients and the Emergency Department.
o Received and processed incoming specimens.
o Monitoring of specimen acceptability.
o Know policies, procedures and practices to carry out the normal functions in automated chemistry,
hematology, urinalysis, coagulation, blood banking and microbiology.
o Ensure the delivery of quality laboratory care that is in compliance with all applicable accreditation
requirements.
o Troubleshoot equipment and provide technical assistance and documentation.
o Perform and document quality control per procedural standards and initiate investigation of out of range results.
o Documentation of out of range QC resolution and suggestions for improvement.
o Serve as a resource of information and point of contact between the lab and the hospital.
o Competency and compliance with all safety requirements for safe handling of specimens.
o Work in an independent manner with limited supervision, directing the activities of rest of the staff and or lab
functions when necessary.
o Assist lab leadership in the completion of miscellaneous duties.
o Assist with the orientation and training of new staff.
o Assess and interpret data reflective to the patient’s diagnosis, clinical status, age, gender, etc.
o Serve as an interpreter for Spanish speaking patients.
o Proficiency in all laboratory computer related tasks such as emails, corrected reports, OSR review, registration,
add on tests and cancellations, creating and receiving site batches.
o Participated in laboratory QA, safety plans and policies, lab billing compliance. Code of Conduct and HIPAA.
Medical Technologist Lab Corp 1990-1993
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• Duties and Responsibilities
Department of hematology, urinalysis and coagulation.
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Computer Skills
Microsoft Word
Microsoft Excel
Microsoft Power Point
Memberships
Member of the College of American Pathologists
Member of American Society of Clinical Pathologists
Member of American Medical Technologists
Languages
Read Write Speak
English Excellent Excellent Excellent
Spanish Excellent Excellent Excellent
References
Reference Name, Jill Ransone, Supervisor of POCT at VCU Health System, 828-7722 acegta@r.postjobfree.com
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Second Reference Name, Ron Courtney, Evening shift supervisor at Chippenham Hospital 323-8820,
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acegta@r.postjobfree.com
Third Reference Name, Martha Jackson, Night shift supervisor at Henrico Doctors Hospital 289-4850
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acegta@r.postjobfree.com
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