David W. Leidy

*** ****** ***** *****

201-***-****

Andover, NJ 07821

acegt8@r.postjobfree.com

TELECOMMUNICATION NETWORK ENGINEER / NETWORK ANALYST

Accomplished professional providing client problem resolution, either from

a customer, vendor or carrier help desk. Wrote technical product

troubleshooting procedures & on-line documentation. Designer of data

communications application solutions to clients. Technical Support team

provided quarterly distributor & client training on data communications

equipment. Experienced in network operations, network planning and design,

change control management, disaster recovery planning, and project

management. Dedicated to details, while working on multiple projects.

Experienced in trade show booth operation.

TECHNICAL QUALIFICATIONS

HARDWARE: T1, E1 & T3 Multiplexers, Fiber Optic equipment, Ethernet

Networks, Routers, Bridges, Switches, ATM, SONET, X.25, 3270 Coax,

Ethernet, Token Ring, Analog & Digital voice, POTS, PLAR, ISDN

RS232, V.35, EIA/TIA568, RJ11, RJ21X, RJ45

SOFTWARE: Microsoft Office, Word, Excel, Access, Visio, PowerPoint,

Outlook, WordPerfect, AT&T BMP, CMP, DSTS, SARTS, TIRKS, SOTS, ICORE

Netscope & Millennium, Remedy, VTAM, SNMP, SNA/SDLC, TCP/IP, IP

Subnetting, DNS, DHCP, EGIRP, MPLS, Frame Relay, VOIP, SIP, H.323

PROFESSIONAL EXPERIENCE

Independent Data Communications Consultant

01/08 - 06/11, 01/12 - Present

DWELL COMMUNICATIONS

Andover, NJ

Provide field tech support for network router upgrade. Integration of voice

and data operations into a single network.

Anticipated installation problems by carrying addition cables and hardware.

Coordinated change management process with remote site tech support

Tech phone support for field service installation of network router

upgrade.

Worked with Adtran, Linksys, RAD Data, Cisco and Netgear routers, IP & VOIP

Networks

Notary Signing Agent - Part Time

Last five years - Present

TRAVELING NOTARY SERVICE

Northwest New Jersey

Provide Notary Public service in the completion of home owner mortgage

refinancing, reverse mortgage

Seasonal Sales Associate - Part Time

03/10 -06/11

HOME DEPOT

Succasunna, NJ

Network Engineer

01/06 - 01/08, 06/11 - 12/11

SAPPHIRE TECHNOLOGY (Contract at AT&T Global Network Services)

White Plains, NY

Provided 7x24 technical assistance at AT&T Global Network Services call

center

Center supported 11,000 user, averaged 1200 open tickets at any one time

Developed & published documentation for standardized technical troubleshoot

procedures

Supported customers in multi-protocol, multi-service trouble resolution,

installation and performance

monitoring for digital voice and high speed data network services.

Able to consistently maintain rapid voice & data problem resolution.

Technical Support Engineer

09/05 - 01/06

VONAGE, USA

Holmdel, NJ

. Provide 7x24 Tier II technical support for company voice products &

services: VOIP, SIP, H.323

. Reduced customer call backs & repeat calls to a record low 5.24 level.

. Contributed to a 15% monthly growth, with less than a 2% churn rate

. Corporate call center supported 2.5 million users, personally managed 40-

60 calls per shift

. Worked with clients in configuration of Linksys and Netgear routers

Network Engineer, Help Desk Analyst

05/02 -

09/04

VOLT TECHNICAL SERVICES (Contract at AT&T Global Network Services)

Piscataway, NJ

. Provided 7x24 technical assistance at AT&T Global Network Services call

center.

. Supported

customers in

multi-protocol,

multi-service

trouble

resolution,

installation

and performance

monitoring for digital voice and high speed data network services.

.

. Developed &

published

documentation

for

standardized

technical

troubleshoot

procedures.

. Provided ticket

automation

analysis for

AT&T BMP

(Business

Maintenance

Platform)

trouble

ticketing

system, to improve system automation processes, prior to procedure

rollout to AT&T call centers.

. Reduced Customer Mean Time To Repair (MTTR) by 23%

Network Sales Engineer

0

6

/

0

0

-

0

7

/

0

1

ACE TECH, Inc.

C

a

p

e

C

o

r

a

l,

F

L

. Provider of

quality new and

refurbished WAN

equipment up to

the T3 level.

. Wrote RFP's & technical specifications for client solutions

. Coordinated technical service delivery of installations and trouble

tickets.

. Supported customers in pre-sales application design, for optimum

performance and post sales service and trouble shooting.

. Worked with Adtran, Linksys, Cisco and RAD Data routers and switches

Technical Support Engineer

05/93 - 06/00

RAD DATA COMMUNICATIONS

Mahwah, NJ

. Data Communications Manufacturer providing support for client application

equipment integration.

. Wrote technical product descriptions, with typical product usage

diagrams.

. Created plain language / non-technical product troubleshooting

procedures.

. Developed and provided commodity and fiber optic product training.

. Responsible for pre and post sales customer problem resolution technical

support.

Consultant / Cable Plant Tech.

12/91 - 05/93

C. DEMMA ASSOCIATES

New York, NY

. Customized and installed PCs, work stations, and LAN servers.

. Troubleshot and maintained client LAN networks.

. Designed and installed telephone and data cable configurations in new

office space.

EDUCATION / TRAINING

Comp TIA A+ Certification

Inactive CCNA Certification

New Jersey National Guard Signal Corp Officer

BA - Industrial Education, Electronics, The College of New Jersey

Various Notary Signing Agent training classes

Contact this candidate