Objective

To obtain a position that leverages my skills, experiences, and

accomplishments.

Summary of Qualifications

. Experience in starting an insurance agency, including sales, marketing,

networking, billing, and customer service.

. Over 20 years of progressive experience in retail with an emphasis in

customer service, management, operations, and sales.

. Significant experience in every aspect of retail operations.

. Able to work independently, recognizing patterns/problems and developing

and implementing solutions while also able to collaborate with a team,

managing and delegating tasks appropriately and efficiently.

. Diverse experience has resulted in exceptional problem solving skills,

critical thinking skills, and patience.

. Responsible, dependable, caring, and professional role model whose

highest motivation is the best interests of the business and my team.

. Assumes leadership easily and naturally in an organized, determined, and

adaptable manner always positively affecting the lives of both customers

and employees.

Professional Accomplishments

. Licensed in Property and Casualty Insurance Sales in the state of Kansas.

. Received most improved store award for 2008 taking the CD Tradepost 21st

and Rock store to a 90% increase in profit over the previous year.

. Earned phenomenal customer service praise, often printed in the weekly

employee newsletter after customers emailed praise to the CEO of CD

Tradepost.

. Regularly stayed on budget and balanced to the penny, keeping my CD

Tradepost store on budget for supplies and repairs from 2009 - present.

. Maintained an average loss of .5% over 5 years at CD Tradepost, with an

inventory of used product purchased from customers and new product from

vendors.

. Had the most successful pre-order program in the CD Tradepost Wichita

market.

. Earned the lowest turnover rate in the CD Tradepost Company keeping the

most part time employees on staff for at least a year up to 3+ years at a

time.

. Received three excellence reports for outstanding customer service, and

employee of the month for August 2006 for team 8 of INFOnxx.

. Awarded Sprint Customer Care Excellence Award at INFOnxx.

Education

Bachelor of Liberal Arts and Sciences

Wichita State University, Wichita, KS, December 2007

Professional Experience

Insurance Sales/Service Specialist

State Farm Insurance, David Dettwiler Insurance Agency, Wichita, KS,

February 2014 - Present

. Handled inbound calls from both current customers and prospects

. Sold insurance policies in property and casualty lines.

. Handled billing issues, claims, insurance reviews, customer service, and

contacted underwriters.

. Prospected and recruited new customers while maintaining current customer

base.

Retail Store Manager

CD Tradepost, Wichita, KS, March 2008 - November 2013

. Managed all aspects of sales operations. Consistently led my CD Tradepost

store in sales, providing a strong example to my employees of how to

provide outstanding customer service and convert the maximum number of

customers into return visits.

. Balanced store checkbook and budget making daily deposits or withdrawals

as needed for business each day. Settled and balanced credit card and

check sales for the store.

. Reported budget results and departmental inventories to home office

weekly. Completed reports to home office showing every end of month and

end of year report balancing perfectly for five consecutive years.

. Managed pre-orders for new games.

. Helped put together, organize merchandise, and open my store, and helped

take apart and close a less successful store.

. Graded, evaluated and purchased used merchandise sold to us by customers

with a very low rate of defective items.

. Managed stock balance transfers between my store and up to seven other

stores in the market.

. Managed grass roots marketing through booking live in-store performances,

contacting local area businesses to offer employer discounts to attract

customers, using social media such as Facebook and Twitter, recruiting

street performers and people to hang ads on doors in local neighborhoods,

donating to local charities, and receiving local media mentions.

. Managed and supervised a team of 3-5 employees in the day-to-day retail

operations including customer service, problem-solving, policies,

procedures, motivation, supervision, coaching, training, evaluations, and

scheduling.

. Responsible for all aspects of retail management from merchandising,

store cleanliness, scheduling maintenance, and organization. Maintained

on of the most organized stores in the company leading us to be one of

the most successful stores at remote orders.

. Traveled to quarterly manager rallies to crunch numbers and share sales

techniques with newer managers in the company.

Student

Wichita State University, Wichita, KS, June 2007 - December 2007

. Completed degree in Liberal Arts and Sciences

Call Center Customer Service Representative

INFOnxx, Wichita, KS, February 2006 - May 2007

. Performed directory assistance services for over 1,000 customers per day.

. Averaged quality score of over 95% with CPT (average call time) of 26

seconds per call.

. Trained other associates as member of "mod" squad.

. Ranked as high as number three customer service representative in call

center and in top 25 for June through December.

Retail Sales Associate

Jacob Liquor Exchange, Wichita, KS, November 2002 - February 2006

. Assisted in manager duties, stock work, cashier, sales, received orders

from distributors, made deposits, and customer service.

Radio Board Operator/Announcer

KMUW 89.1 FM Wichita Public Radio, Wichita, KS, March 2002 - November 2002

. Operated audio board, recording transmitter readings hourly and airing

programs using Mini-Disc, DAT, CD, and Satellite Feed.

. Performed live Top of the Hour Breaks, Station Identification Break, and

Floating Breaks including Weather, PSA's, and Promos.

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