** ******** ****

Norwalk, CT *****

Home 203-***-****

Cell 203-***-****

E-mail - acegsq@r.postjobfree.com

acegsq@r.postjobfree.com

Summary of qualifications

Dexter W. Bowen

Software

Hands-on IT and Desktop Manager with strong technical competence and broad

business acumen. The ability to lead a team of professionals effectively.

Effectively able to implement IT policies and procedures for maximum

efficiency. The ability to establish, and maintain rapport with general and

IT staff through thorough and strong communication skills. Possess a strong

sense of urgency and strong commitment to quality customer service. Self

motivated with excellent analytical and problem solving abilities. Highly

organized self-starter possessing the skills to work independently, or with

others, on multiple projects simultaneously in order to meet deadlines.

Ability to work well under pressure. Experienced in translating business

goals into technology initiatives. Proven track record of leading

enterprise system implementations and upgrades on time and within budget

Active Directory Version 5.2.3790.3959, vSphere Client Version 4.1.0,

vMware vCenter Server Version 4.1.0, Citrix MetaFrame 1.8 for Windows

2000 and Citrix Nfuse Server Based Computing, LANDesk Suite 6.6,

Commvault, Brightstore, Arch Serve, VERITAS and Seagate Backup, Terminal

Service 5.00, Webshield e500 version 2.6, Exchange 5.0 and 5.5 Server

Blackberry Enterprise Server 2.1, NetIQ Server Monitoring Software, RSW

Server Maintenance, CheckPoint VPN & Firewall-1 Security Policy V 4.0,

Compaq Insight Manager, Elron Internet Monitoring Program, Microsoft

Office 2010, 2007, XP, 2003, 2000

Hardware

IBM, Dell, HP, and Compaq Servers, 3Com and Cisco Switches, Cisco Router,

IBM, Compaq, Dell, HP and Gateway desktop and laptop

Operating Systems

Windows 2008 R2, 2003, 2000 Server and 2000 Advanced Server, Windows 2007,

Windows 2003, 2000 Professional, Windows XP Professional, Novell Netware 5,Windows NT Terminal Server.

Work experience

The InterPublic Group of Companies Incorporated/Constituency Management

Group. 2011 - 2013

IT Manager January 2011 - October 2013

. Hired by Constituency Management Group/Interpublic Group of Companies

when Octagon Technology Department was outsourced into Parent Company and

continued assignments and duties that I was responsible for as an Octagon

employee as described below.

. Improved staff efficiency and productivity by implementing new

troubleshooting processes and relocating resources resulting lowest

ticket levels in team history

. Implemented rolling knowledge base to decrease resolution time.

. Wrote, evaluated, and implemented IT policies and procedures for

maximum efficiency

. Structured, lead and developed IT staff for maximum effectiveness

. Ensured users are provided professional, courteous, and timely

support and service by entire department

. Responsible for daily management of local IT staff and Infrastructure

including Servers, all hardware, software and peripheral equipment as well

as Executive 3rd level support. Act as Project Manager for Norwalk office

to manage, oversee, and administer various projects including Server

Consolidation, VMWARE migration, Windows 7 Migration, Office 2007 and

2010 deployment, Microsoft Lync 2010, Office Communicator 2007 SR2

deployment, SAP and SEP install and upgrade, deployment of Cisco Wireless

Access Points, DFS Servers and DHCP Servers build.

. Implemented policies and procedures for deployment and technical support

of over 300 laptops, desktops, and MACS across various offices.

. Created/led processes to enhance support offerings to meet field

technical needs

Octagon, Inc. / The InterPublic Group of Companies Incorporated. 2005

- 2011

IT Manager January 2005 - January 2011

. Responsible for overseeing all aspects of IT, voice, data, and

Telecommunications for 500+ users in 8 National offices and various remote

sites.

. Managed Local IT staff of 8. Responsible for and managed the day-to-day

operations as well as daily management of the Infrastructure. Responsible

for all IT related issues, LAN\WAN, Desktop, Server, AV improvements and

purchases for Octagon MNA Inc. as well as other responsibilities.

. Managed the team to high levels of customer service and delivery of

innovative technical solutions. Established processes to secure and

maintain higher level of service for Octagon Marketing Division as

well as overseeing technological, operational and administrative

activities needs for all Remote Sites.

. Developed and implemented processes to leverage the technical

support team as efficiently as possible in supporting 8 offices

nationally which helped lead the IT team to the lowest ticket level

in team's history (7 years).

. Manage, oversee, and administer various projects including migration from

Novell Netware to Microsoft 2003 Server environment and IPG core network,

migration of all users to Exchange 2003, manage local Active Directory

infrastructure, deployment of LANDesk, Office 2007, SAP, Computrace, and

Symantec.

. Establish and maintain local IT procedures and processes to enhance and

ensure end user satisfaction.

. Responsible for and managed Octagon MNA IT Procurement, Inventory

Control.

. Manage and administration of in-house phone support on current Meridian

phone system and Mobile device support.

Affiliated Computer Services, Inc. 1997 - 2005

Systems Technician January 2002- January 2005

. Hired by Affiliated Computer Services when United States Tennis

Association Information Technology Department was outsourced and continued

assignments and duties that I was responsible for as a United States

Tennis Association employee

. Manage Projects including US OPEN Network setup at National Tennis

Center, re-architecture of office wiring, upgrading and reconfiguring the

Local and Wide Area Network as required, Server, desktop and laptop

rollouts, configuring and Administering WIFI and Access Point for National

Tennis Center used for US OPEN. Manage local IT support staff in

preparation for and during US OPEN including site setup.

United States Tennis Association White Plains, NY

Network Administrator February 2000 - January 2005

. Architecture, implementation, and administration of Server Based

Computing with Citrix Nfuse, Citrix Terminal Server Windows, MetaFrame and

Server farms for USTA local and Wide area network in National and

sectional offices.

. Establish and administer USTA LAN\WAN, Microsoft Exchange service levels.

. VLAN configuration Cisco Router and Catalyst Switch configuration and

maintenance for the extension of switched networks

. Manage and execute Server maintenance schedules and backup procedures

. Monitor and evaluate USTA local and wide area network traffic and

availability conditions, e.g., Internet and overall connectivity to

section and national offices.

Technical Analyst December 1997 - February 2000

1. Installation, configuration, administration, and maintenance of Windows

NT 4.0 multiple servers on multiple domains.

2. Microsoft Exchange Administration NT Server upgrade and configuration.

3. Managed Servers, Network components, Workstations and software compliant

for year 2000 process

4. Support infrastructure for all end users throughout USTA.

5. Installation of administration of DHCP Server, RAS client and Server,

Print Servers, workstation rollouts

MCS/Canon Business Machines Inc. New York, NY July 1993- November 1997

Systems Support Specialist February 1996 - November 1997

6. Installation, administration, and maintenance of Windows NT 3.51 & 4.0

multiple servers on a single domain.

7. Administration of Novell NetWare Shares.

8. Provide in-house technical support for all hardware and software on

various computer platforms.

9. Provide on site and over the telephone troubleshooting, technical

support, and training support of customized integrated color systems,

primarily computer applications and interface connectivity to Macintosh

and IBM networks.

10. Recommend third party software to be utilized with uniquely configured

color systems.

Marketing Support Representative July 1993 -February 1996

11. Create, design, and implement various promotional and marketing items

utilizing various software packages.

12. Train and instruct customers on how to benefit most from products sold

by Color Laser Copier sales representatives.

Awards Received

Above and Beyond Award in recognition of outstanding achievement and

teamwork. United States Tennis Association

Presidents Club Award winner in recognition of outstanding achievement,

MCS/Canon.

Honored for outstanding achievement in Market Research, University of

Bridgeport.

Education

Dean's List

May, 1990 University of Bridgeport Bridgeport, CT

References

B.A. in Communication Concentration in Business and Economics

Furnished upon request

Contact this candidate