Rick Hollenkamp ***** Clayton Rd, San Jose, CA ***27

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acegon@r.postjobfree.com . Cellular 408-***-****

Engineering Program Specialist / Senior Configuration Mgmt. Specialist

Summary

Senior Configuration Management Specialist with over 20 years of experience

complemented by numerous years of mechanical design and manufacturing

experience. Strong technical and business qualifications with demonstrated

ability to deal with unplanned challenges, work through obstacles and make

sound project decisions while multitasking numerous product releases and

changes simultaneously. Proven ability to successfully analyze an

organization's critical business requirements, identify deficiencies and

potential opportunities, and develop innovative and cost-effective

solutions for enhancing competitiveness, streamlining operations, and

improving customer service offerings. Core competencies include:

Cross-functional team leadership, Program/Project management, CCB Chair.

Strong verbal & written communication, Organization, & problem solving,

Exceptional interpersonal skills.

Agile 9.3.1 & Arena Administrator, AutoCAD 2004, HP Solid Designer, ME-10,

SDRC-Ideas, GD&T ASME Y14.5 1994

Arena PDM, Agile 9.3, SAP, PeopleSoft, PDM Metaphase, Ask Man-Man, GECO,

IBM Mapics

CMII Comprehensive Certification (CMIIC)

Experience

Configuration Mgmt. Specialist / Operations PM II - Lab126 (Amazon

subsidiary), Cupertino, CA 3/13 to Present

Hired to fix a highly ambiguous Engineering Change Process and help move

the company off Excel spreadsheets and into Agile (PLM) where a more

defined and robust process would allow the company to scale alongside the

onslaught of new product launches. Introduced the use of "material

disposition" to the change process, defined the requirement, and created

the "how to" help instruction. Defined the requirements for writing an

accurate and meaningful Reason and Description of Change. Wrote the Core

Business Doctrine that defined the Configuration Management (CM) Charter

and set forth the foundation by which the company will effectively manage

Lab126 product data through a defined change and execution process

(overarching Level II document). Lead the team to completely rewrite the CM

Standards - a series of the what (Level III definition documents) and how

to (Level IV work instructions) that defined Change Management, BOM

Management, Item Creation, Item Lifecycle. Provided daily training and

guidance to Change Originators; review Engineering Changes for accuracy,

completeness, and compliance to standards. Training Peers, Subordinates,

and Manager in the principles of Configuration Management II the path to

integrated process excellence, best business practices, and how to be the

best at what they do.

Senior Documentation Specialist (Lead) / Arena Amin. - Aruba Networks Inc.,

Sunnyvale, CA 5/12 to 3/13

Charter - Lead the department to new heights in customer satisfaction.

Responsible for defining and documenting department protocol through the

creation of processes and that are clear, concise, and valid. Train and

lead existing personnel in new techniques and best practices, manage Arena

accounts and contracts, cross-functional team coordination. Lead for all

NPI launch activity on Access Point and Controller products. Defined and

documented the following: ECO disposition, PCN process, RoHS II compliance

process and how to instruction for documenting in Arena, created an

approval matrix, and redefined first article review process. Chairperson

for the weekly CCB meetings.

Senior ECO Analyst / Agile Admin. - Polycom Inc., San Jose, CA 7/06 to

5/12

Responsible for manufacturing activities associated with managing the

product life cycle from concept commit through end-of-life. Lead Analyst

for all new, and the most difficult product launches. Department lead for

the following activities: Lead two successful Agile upgrades to 9.2 & 9.3,

tested the upgrade in the development database and trained Agile users

prior to production launch.

. Originally self-taught Agile administrator duties, followed by formal

completion of Agile Administrator 9.3.1 training through Oracle

University. Experience with user groups, roles/privileges, criteria,

data lists, workflow, view creation, and user accounts.

. While manager was out on medical leave served as acting manager

responsible for overseeing the department and four Chang Analysts,

received $1,000 recognition award.

. Created and documented the corporate RoHS/REACH compliance strategy

and due diligence process.

. Created and instructed a training course for CCB members to reduce

cycle time to implementation for changes.

Senior ECO Analyst - Adaptec Inc., Milpitas, CA 3/97 to 7/06

Responsible for NPI (New Product Introduction), BOM compilation and cross-

functional team coordination with relation to product launch activities. As

an NPI Specialist acted within highly cross-functional teams comprised of

Product Marketing, Engineering, Planning, Manufacturing Operations, CM's

(Contract Manufacturers), and ODM's (Original Design Manufacturers) to

coordinate activities within the team that resulted in the designing of

assemblies, identification of suppliers, creation of BOM structure and

initialization of the manufacturing process through the creation of ECO's.

Sustaining support; analyze and process ECO's, MCO's, ECR's, Stop Orders

and Temporary Deviations related to components, firmware, software,

specification control drawings, quality system documentation, and product

documentation in accordance with configuration management best practices

and procedures. Verify that proposed changes conform to Configuration

Management interchangeability rules.

. Project lead for RoHS conversion. Awarded $200.00 recognition bonus.

. Implemented pilot and production release meetings and created a

checklist which allowed tracking of required deliverables and long

lead items, reducing ECO cycle time to manufacturing by two to three

weeks while providing transparency for late deliverables delaying

product launch.

. Established a curriculum and wrote the training materials for a class

to teach all ECO Analysts and support functions how to use AutoCAD

release 13, cost savings of more than $50K, awarded $500 recognition

bonus.

. Project lead for major PDM changes and consolidation during corporate

mergers and acquisitions, assuring smooth transition into the MRP

system and out to manufacturing.

. Responsible for coordinating the activity associated with the

corporate conversion from an in-house manufacturing facility to a CM

model. Worked with CM's, Procurement, and Agile Administrator to

document the new Agile CM ECO flow. Taught classes to affected parties

to define roles, responsibilities, and expectations.

ECO Analyst (Lead) / Mechanical Designer - Applied Materials Inc., Santa

Clara, CA 8/94 to 3/97

Hired as a Mechanical Designer. After six months of demonstrated expertise

in drafting standards, geometric tolerance, ECO/BOM knowledge, and

leadership skills, promoted to Engineering Services Lead over the

ECO/Drawing Checkers, Drafters, and File Manager. Primary duty was to

oversee the daily work schedules of twelve people and ensure that ECO's

were processed with integrity and completeness in a timely manner while

adhering to form, fit & function rules, ASME Y14.5 1994, and corporate

standards. Responsible for interviewing, hiring, and training all new ECO

checkers and drafters on company procedures, GECO (global ECO), and

processes within the department. Created tests scenarios used for hiring

all new ECO checkers and drafters. Checked thousands of ECO's and CES's to

maintain backlog and expedite changes to manufacturing. Chaired CCB

meetings prior to on-line global ECO implementation. Wrote desktop

procedures and manuals and documented the department processes in

preparation for ISO 9000.

. Project Manager for drawing database consolidation. Led cross-

functional team of core contributors to create a single depository for

all drawings and supporting documentation. Eliminated the problem of

having multiple versions of a drawing at the same revision level.

Created a single file naming procedure that reduced confusion and

negated the need for multiple decoder sheets, awarded $100 dinner

certificate.

. Wrote the curriculum and taught classes for writing error free ECO's

to all engineers responsible for ECO creation, thus reducing ECO

rejection and cycle time to implementation by greater than 50%.

. Served on numerous teams to redesign the ECO process to reduce cycle

time generating thousands of dollars in cost savings. Awarded a $200

bonus and recognition plaque for dedication and devotion to project.

. Served as a member of the drawing and drafting standards committee.

Mechanical Designer - Dusan Equipment Corporation Inc., Gilroy, CA 8/91 to

8/94

Design and draft plastic injection molds and associated assembly

components, I.e. heating platens, runners, plungers, ejection tooling, etc.

to meet customer specifications for semiconductor and integrated circuit

applications. Interfaced with customers and suppliers to assuring design

needs are met ahead of schedule. Introduced a drafting standards procedure,

also by applying a mathematical formula (coefficient of thermal expansion)

combined with solid modeling design/drafting techniques was able to reduce

engineering lead time from six weeks to two.

Senior Sheet Metal Fabricator - United Technologies Chemical Systems

Division, San Jose, CA 06/88 to 05/91

Manufacturing Assembler - General Motors Corporation, Wentzville, MO

08/77 to 04/88

Sheet Metal Fabricator - Sausedo Metal Products Inc., San Jose, CA 01/80

to 04/81

MIG/ARC Welder - Aerospace Welding Inc., Milpitas, CA 06/75 to 08/77

Education

Configuration Mgmt. II (CMIIC) - National American University -

Comprehensive Certification 01/14

Agile Administrator 9.3.1 - Oracle University, Santa Clara, CA - CoC

12/11

What Leaders Do to Manage Talent and Build Allegiance - University of

Austin - CoC 04/11

Robotics - San Jose City College, San Jose, CA - Associates Degree AS - GPA

3.83 12/97 1997

Mechanical Design Drafting Specialist - Visionary Design Systems,

Sunnyvale, CA - CoC 02/96 1991

Mechanical Design Drafting Specialist - Masters Institute, San Jose, CA -

Diploma - GPA 4.0 03/92

References available upon request; awards, certificates, and letters of

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