Manager Project
Resume:
Christopher Malia
acego7@r.postjobfree.com
FUNCTIONAL SKILL AREAS
• System Analyst
• Project Analyst
• Project Manager
• Infrastructure Manager
• Program Manager
• Technical Operations Liaison
• Technical Supervisor
• Network Administrator
COMPUTER SKILLS
• Microsoft Office Suite
• Remote Desktop Administration
• Remedy Ticketing Systems
• Microsoft Dynamics AX
• Adobe Suite
• ITIL Practices
• Database Administration
• Hardware/Software Installation
• VTC Administration
• Web Portal Administration
• Sharepoint Administration
WORK EXPERIENCE
Began in IT at entry level in 2001 and worked over the next 12+ years reaching management level with an outstanding track
record of awards and promotions.
EDUCATION, TRAINING AND CERTIFICATIONS
HING YCA, Kapolei, HI
Hawaii Pacific University, Honolulu, HI
Mount Wachusett Community College, Gardner, MA
Small Computer Systems Specialist, Twenty-Nine Palms, CA
Defense Messaging, Twenty-Nine Palms, CA
Network Manager Security, Camp H.M. Smith, HI
Personnel Management, Camp H.M. Smith, HI
Systems Administrator Security, Camp H.M. Smith, HI
Quality Management Services, Pearl Harbor, HI
Network Management, Pearl Harbor, HI
Leadership Team Development, Pearl Harbor, HI
ITIL Foundations, Pearl Harbor, HI
Video Teleconferencing Level 1, Waipahu, HI
USMC Leadership Course, Kansas City, MO
Network+ training, Norfolk, VA
Lean Six Sigma training, Gardner, MA
PMP certification prep, Bushkill, PA
ScrumMaster certification, Burlington, MA
Active Top Secret Clearance
EMPLOYMENT HISTORY
Spencer Technologies, Northborough, MA
Project Manager
2014
• Managed nationwide rollouts, store network upgrades, POS and various technology implementations with Fortune
500 Retailers. Successful planning, execution, monitoring and closing of projects.
• Responsible for the successful planning, coordinating, scheduling, managing and execution of various IT and
network projects.
• Developed project plans from customer requirements and interactions with various parties and provided status
reports to appropriate management teams at regular intervals.
• Developed and moderated a Change Control Board to accommodate all changes to project and perform risk
management with regards to said changes.
• Managed onsite resources to ensure full completion of scopes of work, including receipt of deliverables.
National Technical Systems, Boxborough, MA
Program Manager
2012 – 2013
• Provided small and large-scale, complex, all aspect program management for R&D and Qualification testing of the
following industries; Commercial, Aerospace, Defense and, Military.
• Monitored program; schedule, resources, funding requirements, and changes in scope.
• Managed proactively, the resource allocation by ensuring that appropriate resources and tools are assigned to the
tasks according to the project plan.
• Ensure a common understanding and set expectations through communication to align the stakeholders and team
members while providing a ‘Customer advocate’ role regarding decision making at the scheduling, engineering,
planning, and maintenance level.
• Verified and managed changes to the project scope, project schedule, and project costs as defined in the change
management plan.
• Managed ITAR and non-ITAR categories on both classified and unclassified programs.
EDS, an HP company, Las Vegas, NV
Project/Program Manager II
2009 – 2012
• Utilizing ITIL Foundations, provided escalation/coordination support for Field Services when Enterprise
intervention is required for completion of specific tasks.
• Provided liaison role for Site level management, Incident Management, Change Management and Problem
management during key group discussions/meetings for advancement of project.
• Implement the approved actions and workarounds required to minimize the impact of project risks.
• Maintained Share-point for delivery of key information for utilization of all Enterprise personnel.
• Hosted weekly teleconference for promotion of situational awareness regarding; Impacting maintenance, Key items
of interest, Enterprise outages and, Implementations.
• Created reports for further development of processes and standard operating procedures.
EDS, an HP company, Pearl Harbor, HI
Project Analyst Advanced/NOC Manager
2006 – 2009
• Utilizing ‘ITIL Foundations’, provided 24 hour, 7 days a week support for Executive VIP, VIP, and Mission Critical
Naval and Marine Corps issues.
• Provide an infrastructure management approach to; business planning, budgeting, procurement, imaging and staging
workstations/laptops, deployments, on-site service and support, hardware maintenance, software and firmware
maintenance and upgrades, and disposition/repurposing for EOL (end of life).
• Maintained running Gantt chart of day to day activities as well as milestones for project/process movement to
include but not limited to:
o Classified and unclassified ‘all aspect’ support for Executive VIP, VIP, and Mission Critical seats for the
US Navy and US Marine Corps key accounts.
o Creation and maintenance of tickets utilizing Remedy Action Request System version 6.0.
o Provision of exercise support for joint military operations.
o Continuity of service support and disaster recovery support.
• Provide Project Management assistance on persistent, reoccurring issues.
• Maintained all shift coordination of 8 key personnel.
• Classified and unclassified network support.
AT&T Government Solutions, Pearl Harbor, HI
Associate Systems Analyst/Programmer
2006 – 2006
• Perform all aspects of preparing and implementing a highly complex and integrated array of hardware, software
applications, operating systems, networks and operating procedures including but not limited to; Planning,
Management, Migration, Analysis, Integration, Installation and, Training tasks.
• Middleware administrator for Single Stock Fund (SSF) program.
• Standard Operating Procedure (SOP) development.
• Cluster system and database management.
• System maintenance and monitoring.
• Diagnose and fix system problems.
• Routine file systems backup.
United States Marine Corps, Camp H.M. Smith, HI
Field Service/Telephone Technician
2001 – 2006
• Primary helpdesk functionality; initial call response, ticket creation, troubleshooting, etc.
• Maintenance of classified and unclassified network accounts for 3500+ users.
• Build of desktop machines for use on classified and unclassified networks.
• Computer/Server hardware and software installation and configuration.
• Supervised 10 key personnel involved with all tasks assigned.
• Standard Operating Procedure (SOP) development.
• Video Teleconference administration.
• Computer/Server troubleshooting.
• Database administration.
• Network administration.
REFERENCES
1st Lieutenant George Chronis
Linguist, United States Marine Corps
Kaneohe, HI 96744
acego7@r.postjobfree.com
Mr. Brad Reardon
Lead Wireless Technical Consultant, Kaiser Permanente
Salem, OR 97310
acego7@r.postjobfree.com
Mr. Tim Davis
EMI/EMC Engineer/NTS
Dracut, MA 01826
acego7@r.postjobfree.com
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