Stephen R. Herrick

** ********* **. **********, *** Jersey

732-***-**** (h) 732-***-**** (c)

acegmx@r.postjobfree.com

OBJECTIVE

To obtain a challenging position in a computer support environment which will best utilize my technical

insight and professional knowledge of Networking Technologies, as well as present opportunities to learn

new skills.

SUMMARY PROFILE

Network/Field Support IT professional with 18 years of experience as a network/desktop systems

technician. Customer and time focused professional, proficient in investigating and resolving Level 1 and

2 software and hardware issues. Detail oriented customer support specialist working with healthcare

providers and EMR configuration. Proven ability to create and deliver solutions that meet corporate

objectives tied to healthcare, business and technology performance. Seeking a Network/Field Support

Analyst position to help a company reduce system delays.

TECHNICAL SKILLS

Network Protocols: TCP/IP, TELNET, FTP, DHCP, DNS, Network Installation

Software: Microsoft Office, Symantec Antivirus, Symantec Backup Exec, Lone-Tar, TinyTerm

Operating Systems: Microsoft Windows Server Edition 2000/2003/2008, Windows 95/98/XP

Pro/Windows7, 8, SCO UNIX, Linux

Hardware/Special Systems: Desktop/Laptop/Tablet computers, HP Printers,

Panasonic/Fujitsu/Scanshell Scanners, Wired/Wireless Switches, Routers, Sonicwall, Access

Points, Vitera Intergy, EHR, Vitera Medical Manager, Vitera Healthnet

Network Cabling & Terminations: Installation of CAT5 and CAT6 network cables

PROFESSIONAL EXPERIENCE

Technology Integration Systems TISDCS 2014 – Present

Sr. Helpdesk Technician

• Delivery of Level II support to clients

• Responsible for overseeing helpdesk requests and on-line ticketing system and deployment.

Manage ticketing system and escalation of work orders

• Proven expertise in supporting servers, workstations, peripherals, networks, systems,

hardware, and software, including installation, configuration and preventative maintenance

which included resolving network connectivity issues.

• Assist clients in troubleshooting, configuration and training via phone, email and in-person

• Responsible for roll-out of new systems

• Support phone system management interface

Vitera Healthcare Solutions 1996 – 2013

Technical Analyst III

• Delivered support to healthcare practices with their transition to EHR.

• Provided service focused technical support, remote and onsite, so as to achieve effective

troubleshooting, efficient resolution of issues, and maximum customer satisfaction.

• Installed and configured local and global workgroups, and supported the LANs WANs and

Internet systems.

• Installed and maintained secure data communications using VPN connections with Sonicwall

technology.

• Maintained network and workstation hardware and software.

• Monitored the Data Security Inbox and Tickets to ensure network availability to all system

users and performed necessary maintenance to support network availability.

• Managed performance tuning and capacity planning activities to enhance the performance of

the network resources.

• Performed routine backups and archival of files stored on the network to assist with disaster

recovery.

• Resolved numerous technical support issues with a friendly attitude to make the customer feel

more comfortable and at ease during troubleshooting.

• Ensured that all customers received prompt service, requests or inquiries have been handled,

and problems are resolved swiftly.

• Maintained professional rapport with clientele and was requested by many to be their single

support technician.

Marlboro Computer Corporation, Edison, NJ 1994 – 1996

SYSTEMS INTEGRATION TECHNICIAN

• Assembly and testing of clone servers for hotel management systems. Loading and testing

of operating systems which included UNIX, XENIX and window loading and testing of

applications. Repair of replacement peripheral equipment. Technical support was provided to

installers and customer base.

• Performed support and installation of IBM systems & peripheral equipment for the US

Navy BOQ/BEQ in the United States and abroad.

EDUCATION

Brick Computer Science Institute 1994 Graduate

ACCOMPLISHMENTS

• Certified Wireless Network Administrator (CWNA)

• CompTIA A+ Certification

• CompTIA Net+ Certification

• Completed all projects on or before schedule and met all performance goals

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