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Customer Service Administrative Assistant

Location:
Yonkers, NY
Posted:
June 05, 2014

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Resume:

NANA Y. DEGREE

** ***** ****** ( Yonkers, NY ****5 ( Phone: 646-***-**** (

acegha@r.postjobfree.com

[pic]

Goal-Oriented, Efficient Healthcare/Project Manager

. Highly-skilled and driven with training and working experience in the

healthcare industry - specifically including project management and

medical auditing.

. Comprehensive background in customer service, negotiating,

communication, phone call handling and relationship building.

. Exceptional project / office planner, scheduler and coordinator.

. Demonstrated success in organization, process improvement, payroll

processing, research project management, records management and office

supplies oversight.

. Proficient working within both team and independent settings.

. Excel in health-related research, report writing, analysis and program

assistance.

. Knowledgeable in medical terminology, filing, data management and

administration.

AREAS OF EXPERTISE

Project Management Healthcare Management Phone Communication

Customer Service Scheduling / Coordination Process Improvement

Office Administration Regulatory Compliance Detail Orientation

Health Industry Knowledge Data Control Organizational Skills

Work history

CARE MANAGEMENT COMPANY, MONTEFIORE MEDICAL CENTER

Medical Staff Auditor, 2011 - Present

Skillfully completed a wide range of medical compliance audits - including

medical billing, data control and process improvements. Effectively

interact and build relationships with physicians, nurses, medical staff and

administrative staff. Effectively manage numerous projects under minimal

supervision. Participates in or conducts medical billing and compliance

audits in accordance with Internal Audit department standards and policies

to ensure proper control and compliance with The Joint Commission and CMS.

WEILL CORNELL MEDICAL COLLEGE

Administrative Assistant to Co-Chief of Hematology & Oncology Department,

2010 - 2011

Proficiently performed numerous office administrative duties within a

medical environment - consistently providing patients with excellent

service, support, problem solving and question answer over the phone, in

person and via correspondence. Completed payroll for up to 200 employees.

Maintained, monitored and updated schedules, calendars and events for upper

management and the office. Scheduled and conducted interviews for medical

students. Ensured success during audio / visual events and presentations.

ALFRED P. SLOAN FOUNDATION

Office Coordinator / Administrative Assistant, 2005 - 2010

Maintained skill in performing and managing various office processes and

operations - ensuring efficiency, cost-effectiveness and customer

satisfaction. Utilized communication skills exhibited in customer service,

phone communication and conflict resolution. Knowledgeable in planning,

organization and coordination. Researched and negotiated the most cost-

effective rates for office supplies and equipment. Transcribed, compiled

and distributed meeting minutes. Accurately organized project files and

data.

MARK BOYAR & COMPANY

Administrative Assistant, 2004 - 2005

Ensured that all data was updated, filed and maintained accurately and

efficiently. Researched and created weekly and periodic financial reports,

and aided in accounts payable / receivable processing.

Education

MERCY COLLEGE Master of

Science, Organizational Leadership (Dec 2013)

MONROE COLLEGE Bachelor of Business Administration,

Health Services Administration (2011)

WOOD TOBE COBURN SCHOOL Associate of Arts, Office Administration /

Business Management (2004)



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