Felicia Mc Williams

*** ********** ****

Houston,Texas 77073

281-***-****

acegcb@r.postjobfree.com

Career Overview

Personable and responsible Cashier with 12 years in retail and customer

service. Solid team player with upbeat, positive attitude. Retail sales

associate skilled in high-end merchandise environments.

Core Strengths

Strong organizational skills

Active listening skills

Fashion knowledge

Sharp problem solver

Seasoned in conflict resolution

Courteous demeanor

Energetic work attitude

Markdown/promotional procedures

Store maintenance ability

Inventory control familiarity

Accomplishments

Product Sales

Cross-sold services at a rate of 30%, upgrading customers to different

plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit

transactions.

Assisted customers over the phone regarding store operations, product,

promotions and orders.

Work Experience

October 2005 to January 2013

Visible Changes INC. Houston, TX

Hair Stylist

Customer Service in hair styling for all hair types. Other responsibilities

include, cleaning of the salon. Scheduling clients from the chair also from

recruitment settings, inventory of orders and also stocking.

Expressed appreciation and invited customers to return to return to the

store.

May 2004 to September2005

Houston Zoo- Houston,Texas

Food Service

Worked as a team member performing cashier duties product assistance and

cleaning.

Training with new employees and back up for other customer service

associates as needed. Open and closing of station, restocking, inventory,

and equipment checks

April 2004 to May Smart Style- Houston,Texas

HairSylist/Customer service

Responsible for all salon services offered.

Cleaning of the salon laundry,equipment,products and floors.

Recommendations of services and products

Educational Background

Royal Beauty Careers - Houston, Texas

June 2003 - April 2004

Cosmetology Certificate

August 1996 - May 1999

M.B. Smiley H.S - Houston, Texas

General Studies

Graduated with a diploma

References available upon request

Contact this candidate