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Customer Service High School

Location:
Canada
Posted:
June 07, 2014

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Resume:

Rebecca Aberra

**** *******, ******** ** *** *K*

514-***-****, 514-***-****

aceg8u@r.postjobfree.com

Education

****-**** ******* *ā€™Études Secondaires (D.E.S.)

Villa Maria High School, Montreal Quebec

Enriched Science Program

2010-2012 Diplôme dā€™Études Collégiales (D.E.C.) Program

Dawson College, Montreal Quebec

Pure and Applied Science Program

2012 ā€“ (2015) Bachelor of Science (to be completed in 2015)

Concordia University

Specialization in Behavioral Neuroscience

2011 CPR certified and level C First aid (Red Cross)

2011 National Lifeguard Certificate

Languages

English and French (written and spoken), as well as basic Spanish

Computer Skills

Excellent capabilities in Excel, Word and PowerPoint

Work Experience

Present Customer Service Phone Agent

Aldo Head Office

Provided product or store information upon request

Completed transactions and sales entries over the phone

Tracked merchandise and filed for investigations when necessary

Acted as an interface between the customer and the store

Completed and filed complaints if necessary

2011-2014 Lifeguard

Westin Hotels and Resorts, Montreal

Supervised pool area and provided first aid if needed

Greeted clients as well as addressed any customer service issues

Maintained the cleanliness of the area

2011-2014 Store Supervisor

Cartes Etc, Montreal

Managed inventory

Consulted with regular and potential consignees

Managed a small number of company employees

2012 (summer) Brand ambassador / promo model

Girls of Glam

Product distribution and education for Air Miles and Home Depot

Attended events, set up activities and answered questions

2010-2011 Sales Advisor

H & M Rockland

Assisted in providing excellent customer service

Cash trained

Helped maintain the cleanliness of the store and replenished products and

present them in a visually appealing way

2007-2011 Soccer Referee

NDG Soccer Association

Managed and supervised house league and intercity soccer games

Completed the necessary forms to be submitted to the association

Volunteer Experience

2014-Present Research Assistant

Center for Behavioral Neurology

Concordia (Loyola)

Data entry and maintaining the cleanliness of the lab

2007-2008 After School Tutoring

NDG YMCA, Montreal Quebec

Supervised afterschool activities for children aged 8-12

Helped children with homework in various subjects (English, French and

mathematics)

2009 Junior Leader

Kids Telephone Help Line

Organized events with my high school to raise funds

Assisted in occasions targeted to raise awareness

Activities/Hobbies/Interests

Music Played piano since age 5, took voice lessons

Science Won various awards for science projects

REFERENCES AVAILABLE UPON REQUEST



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