JON P. FERRIN

**** ********** ***. **

St. Michael, MN 55376

763-***-****

aceg8s@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Technical Writer with expertise creating print and on-line documentation for software and hardware

applications. Writing skills are complemented by hands-on electronic technician and technical support roles

within an engineering company. Proficient in MS Word, Excel, Power Point, Photoshop, Framemaker, and

AutoCAD Electrical.

EDUCATION AND TRAINING

University of Minnesota, Minneapolis, MN: B.S. degree

Major: Scientific and Technical Communication

University of Minnesota, Minneapolis, MN: 130 credits

Area of Study: Electrical Engineering

Hennepin Technical College, Brooklyn Park, MN

Area of Study: Electronics Technology

PROFESSIONAL ACCOMPLISHMENTS

Technical Writer, Tech Logic, Inc. November 2011 to Present

Worked closely with Engineering and Marketing to write, design, and edit user manuals, parts

manuals, installation guides, quality assurance documentation, product data sheets, product

portfolios, troubleshooting guides, work instructions, training manuals, and proposals for all

library automated sorting equipment, self-check-out stations, and MediaSurfer kiosk

installations.

Managed the documentation project schedule and approval process for all technical

documentation, coordinating the delivery of documentation to align with project deadlines.

Wrote, designed, and created photography describing products for documentation.

Contributed to original concepts, wrote, proofread, and edited copy for product information

materials and marketing literature.

Created and manipulated digital photographs of products to use in a variety of print

documentation.

Followed a style guide and prepared grammatically clean information products. Ensured that all

documentation was accurate, clearly written, and adhered to all style, corporate, and brand

standards prior to being released for review, layout, or publication.

Drew relevant information from vendor documentation, engineering specifications, and existing

product documentation as appropriate.

Product Sales, Atlas Staffing August 2011 to November 2011

Sold pharmaceutical supplies to pharmacies on the East and West coast.

Technical Writer, Perrigo, Inc. (short term contract position) July 2011 to August 2011

Wrote equipment qualifications and commissioning documents.

Product Quoter, SVT Associates January 2011 to June 2011

Quoted molecular beam epitaxial components. Worked in a clean room environment.

Landscape Employee, Natural Reflections, LLC (seasonal) October 2010 to December 2010

Installed commercial and residential Christmas lighting.

Technical Writer, Boston Scientific Corporation ( short term contract position) July 2010 to Sept. 2010

Edited and revised Engineering test documentation for the medical device industry. Worked in a

Risk Management group, which tested existing products.

State Test Evaluator, Data Recognition Corporation (seasonal) March 2010 to June 2010

Corrected state English essays and math examinations from third to tenth grade.

Technical Sales Support Specialist, Banner Engineering June 2003 to Feb. 2009

Directed customers and distributors on their choice(s) of Banner sensor products to ensure

they select the most cost-efficient model tailored to their application.

Recommended sensor alternatives for out of stock items.

Cross-referenced competitors’ products to Banner products for customers and distributors.

Monitored price and availability of Banner sensor products.

Checked the distributor’s or customer’s order status to ensure timely delivery.

Facilitated seamless interaction between customers and Engineers on special product

requests for 100% customer satisfaction.

Monitored customers’ return product(s) condition and wrote corresponding failure analysis

report(s) to ensure 100% customer satisfaction.

Calculated the required response time for a customer’s application to ensure the selected

sensor met the response requirements for the application.

Electronic Technician, Banner Engineering Sept. 1997 to June 2003

Performed range and beam pattern tests for new Banner products, which provided critical

engineering specifications for these new sensor products.

Worked with advanced electronic instrumentation including the GTEM anechoic chamber,

the EFT/B capacitive coupling clamp, oscilloscopes and environmental chambers.

Created a Visual Basic interface to enter CE mechanical results into an Access database.

Designed a Visual Basic interface for a MS Access database to enter test data, resulting in

a 75% time savings for technicians.

Technical Writer, At Various Contract Companies 1992 to 1997

Created an on-line Windows help file using RoboHelp software for Merrill Corporation

sales personnel. This was on-line reference guide to sales personnel to answer

commonly asked customer questions and problems.

Created UniSys software documentation using SGML and OSDE software, converting

the documentation from one format to another.

Wrote company documentation and help files using MS Word and Doc-to-Help for

Lawson Software.

CONTINUING EDUCATION

DVD coursework in Adobe Framemaker and AutoCAD Electrical

Coursework in Adobe Photoshop at Hennepin Technical College.

Coursework in Adobe Illustrator, InDesign and Photoshop at Benchmark Learning Systems.

Coursework in the Electronics Technology program at

Hennepin Technical College.

HOBBIES

Amateur radio operator.

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