Customer Service Quality Control

Location:

Posted:

June 07, 2014

Jorge Rolando Rodriguez

aceg40@r.postjobfree.com

Parts and Service Director

Profile • More than 6 years’ experience in customer service

• 200 hours in parts training with Oreilly and Autozone

• 8 years’ experience as a mechanic at home. Oil changes, brake pads, shocks and inner and outer tie rods, etc..

• Possess solid computer skills.

• Microsoft Excel, Microsoft Word.

Achievements • Consistently surpass sales monthly quota.

• I try to provide a positive and effective experience to maintain customer retention.

Employment O’Reilly Auto Parts, Eagle Pass, TX November 18 2011- Present

Parts Specialist

• 150 hours of parts training

• Resurface brake rotors and drums

• Quickly and effectively solve customer challenges.

• Maintain quality control/ constantly seeking new ways to improve customer service.

Autozone, Cashier, Eagle Pass, TX August- Feb 2011

• 60 hours of parts training

• Customer service

• Store maintained

Education Ged, Eagle Pass, TX 2005

References :

Jesus Perez Tel830-***-****

Juan Saucedo Tel:830-***-****

Cesar Talamantes Tel:830-***-****